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Job Summary
Join Our Team as a NOC Engineer - Tier 1
Location: JHB - Northern Suburbs
Our client is seeking a Network Operations Engineer - Tier 1 to join their team.
Responsible for ensuring stability of the network and optimal Customer satisfaction.
KEY PERFORMANCE AREAS
- Customer Communication.
- Incident Logging.
- Incident Handling.
- Trouble shooting.
- Teamwork.
Knowledge
- Knowledge of networks in the telecommunications industry (Cisco WANs/LAN).
- Knowledge of customer service principles.
- Knowledge of effective costumer engagement.
- Strong written and verbal communication skills in English.
- Understanding of network design.
- Analytical thinker.
- Customer centricity.
- Customer responsiveness.
- Results driven.
- Problem solving.
- Attention to detail.
- Stress tolerance.
- Resilience.
- Proactivity.
- Valid CCNA is essential.
- ITIL Foundation is advantageous.
- 2- 3 years’ minimum experience.
- Previous experience in dealing with international customers/suppliers.
- Can cope with high volume of incidents.
- Must be willing to work weekend shifts monthly.
- Must be willing to work flexible shifts.
- Must be willing to work night shift if required.
Global Network Recruitment
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