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Job Summary
Requirements:
- Matric / Grade 12
- 3–5 years’ relevant IT support or systems administration experience, ideally within an MSP environment
- Current Microsoft 365 certification
- CompTIA Network+ (N+) or equivalent networking certification
- Solid hands-on experience with Microsoft 365, Windows Server and network troubleshooting
- Good problem-solving, communication and customer service skills
- Valid driver's licence and own ability to travel to client sites when required
Responsibilities:
- Provide remote technical support and troubleshoot hardware, software, operating system and connectivity issues
- Administer and support Microsoft 365 applications, including Exchange Online, Teams, SharePoint and OneDrive
- Manage user accounts, permissions, security settings and access-related issues
- Support Windows Server environments, Active Directory, virtualisation and backup solutions
- Diagnose and resolve network, firewall, wireless, VPN and connectivity problems
- Manage service desk tickets, incidents and escalations through to resolution
- Monitor and maintain client systems, servers and endpoints, including updates, security and routine maintenance
- Assist with IT upgrades, installations, migrations and infrastructure projects
- Maintain accurate technical documentation and keep clients informed throughout the support process
Advantageous:
- IT-related Diploma or Degree
- Additional Microsoft, Azure, Windows Server, CompTIA A+ or ITIL certifications
- Experience with Hyper-V, PowerShell, RMM tools, PSA ticketing systems, endpoint security and backup solutions
If you enjoy solving technical challenges, working across a variety of IT environments and delivering excellent customer service, this could be an excellent opportunity to grow your career.
Apply: recruiter@sandicrowther.co.za
Sandi Crowther Recruitment
Recruiter
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