Claims Assessor

Location: Kariega (Uitenhage), Eastern Cape

Overview

A leading automotive dealership is seeking a skilled Claims Assessor to evaluate and process warranty and maintenance-related claims. The successful candidate will have strong technical knowledge, dealership experience, and the ability to assess claims in accordance with manufacturer standards and policies.

Key Responsibilities

• Assess and validate warranty and maintenance claims submitted by service departments.
• Review repair orders, technician reports, and supporting documentation for accuracy and compliance.
• Ensure claims are processed in accordance with OEM warranty policies and procedures.
• Investigate and resolve rejected, disputed, or irregular claims.
• Liaise with technicians, service advisors, manufacturers, and dealership management regarding claim-related matters.
• Identify potential risks, discrepancies, and opportunities for process improvement.
• Maintain accurate records and prepare reports on claim activities.
• Assist with warranty audits and ensure compliance with manufacturer requirements.
• Monitor claim trends and provide recommendations to improve claim success rates.

Minimum Requirements

• Grade 12 (Matric).
• Qualified Motor Mechanic Trade Certificate, Diagnostic Technician Certificate, or Master Technician Qualification.
• Previous automotive dealership experience is essential.
• Sound technical knowledge of vehicle diagnostics, repairs, and warranty processes.
• Ability to interpret technical reports, service records, and manufacturer guidelines.
• Computer literate with experience using dealership management systems.
• Valid driver's licence will be advantageous.

Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Sound technical and diagnostic abilities.
• Strong administrative and record-keeping skills.
• Effective communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• High level of integrity and accountability.

Package

• Market-related salary, dependent on qualifications and experience.
• Opportunity to join a reputable automotive dealership group.