Job Summary
A vacancy has arisen for a Customer/Key Account Manager at OEM to manage the account and onsite Team. The incumbent will be based in Pretoria, reporting directly to the National Sales and Marketing Manager.
Key responsibilities:
- Build strong relationships with Paint Shop, Production, Purchasing and Senior Plant leadership across the various functional areas ensuring high customer engagement.
- Manage all commercial aspects for the account: o Compile and manage the customer sales, expenses, and profitability plan. o Pricing preparations and negotiations
- Maintain low accounts receivable as per company target.
- Manage and compile Forecast to ensure continuous uninterrupted supply.
- Compile product demand plan, manage inventory levels and coordinate product requirements.
- Monitor online portal systems demand, web quote and supply metrics.
- Implement sales strategy in accordance with company strategy.
- Propose necessary actions and / or make improvements related to profitability and pricing.
- Compile and present regular account reviews and monitor progress on new projects undertaken.
- Maintain a high focus on maintenance of market share and follow up on approvals, as necessary.
- Monitor competitor activities and developments and devise strategies to capitalize on opportunities. ? Coordinate the on-site team activities through Technical Site Manager to meet and exceed customer expectations and SLA requirements.
- Coordinate local and global account resources for all related activities of the account. Ensure pro-active communication with the customer at all levels.
- Actively manage all projects and drive improvement opportunities
- Ensure overall excellent customer service.
Requirements
- Minimum 5 years` experience in commercial/sales management preferably in the automotive industry
- Experienced Team Leader
- Strong Key account management skills and experience
- Excellent planning and project management skills
- Proven problem solving, analytical skills and administrative skills.
- Good understanding of income and expense statements
- Capacity to utilize company’s information systems.
- Customer and conflict management skills
- Proven selling / negotiating skills.
- Experience in Automotive paint would be a distinct advantage.
Educational Background
- Minimum: Tertiary Qualification –Diploma or Degree, preferably a Sales / Marketing or Business Studies.
- High level of computer literacy (MS Office – especially Excel, Power Point & Project)
- Valid Driver’s Licence and must have own vehicle.
Personal Attributes
- Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities.
- Strong customer focus and ability to negotiate with customers at highest level.
- Ability to work under pressure, meet deadlines and deliver results.
- Work independently and take initiative.
- Outstanding communication and interpersonal skills
Kindly note only equity candidates will be considered