Job Summary
Key Responsibilities
Book customer vehicles into the workshop and schedule appointments.
Ensure every vehicle has a completed and customer-signed job card.
Capture customer, vehicle, and workshop information accurately.
Maintain customer records and update the workshop database.
File job cards and invoices in numerical order.
Complete daily administrative registers and analysis books.
Maintain records of returned parts.
Process supplier invoices and stock documentation.
Answer incoming calls professionally and assist customers with bookings and enquiries.
Welcome customers and provide exceptional customer service.
Offer refreshments to waiting customers.
Ensure the reception area remains clean, organised, and professional.
Provide daily administrative support to the Branch Manager.
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