211 Administration/PA/Secretary jobs in South Africa on Job Mail

A company that is a global leader in contact centre solutions, that maintains meticulously high standards for customer care and uses innovative systems technologies to help define and achieve business goals is looking for a well-spoken and zestful Customer Service Representative to join their world-class team.

Job Responsibilities & Functions

• Prioritise and process customer requests submitted by telephone, email, live chat, or instant message
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile.
• Provide accurate, valid, and complete information by using the right methods/tools
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior.
• Comply with security and confidentiality policies defined by the company and our client.
• Any other function requested by your immediate supervisor or related to the job role.
• Open to work night shift hours.

Skills & Competencies:

• International Customer service or Call Centre Experience
• Knowledge of customer service principles and practices
• Advanced or native English Level (writing, reading, listening, and speaking)
• Strong communications skills
• Problem analysis and problem-solving
• Basic knowledge of computer software and office systems
• Results oriented
• Excellent listening skills and an empathetic voice and manner
• Initiative
• Stress tolerance
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Ability to pass a pre-employment assessments and background investigation
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

The next step is to enter the application process by completing the role match questionnaire. This online questionnaire is designed to identify if you are a good match for the role and the company and also help predict a new hire's on-the-job performance and retainability. You will be required to use the link below, using a google chrome browser.

Creating your profile:

Please navigate to https://ai.pivotaltalent.co.za/Select?CID=20545 (we recommend using Chrome)

1. Registration and authentication:
2. Select ‘New registration’
3. Complete registration information. Your email and password can be used to log in and continue building your profile, if you do not complete it in one session. Remember to accept the terms and conditions. 
4. Select ‘Register a new account’

 A few general guidelines for completing the assessment:

1. Follow the registration page and register as a new user.
2. There are no right/wrong answers. Do not see this as a test, just a way of assessing how you see things and approach problems. 
3. Read the instruction pages carefully, there are timed questions, if you go past them you cannot go back. You only have one chance to complete the assessment.
4. The 1st section is the most challenging and is also timed, take notes right from the start! Do not let this section discourage you.
5. Please find the time to put aside 45 min to complete the assessment (without any distractions).

Please note that selecting ‘next’ on the assessment saves the current progress.

Please ensure that you do this before logging out. (It is recommended not to log out during a section that is timed, as indicated by a counter at the top of the page).

If you have any issues while completing the assessment, please send an email to info@pivotaltalent.co.za with a screenshot of your error message; in this way we can give your support requirements the attention it needs.

We are currently recruiting for a Contractors Clerk in Midrand

Our client is seeking a Workshop Controller to assist the Aftermarket Admin Supervisor, Field Service Team Leaders and team of technicians / mechanics to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer oriented service and to implement and uphold actions in line with company strategic vision.

Our client is looking to recruit a Finance Administrator for a 5-month maternity leave post (To start August 2021)
The Main purpose of this role is to oversee Administrative and Financial activities and processes to ensure compliance. The role would also require you to supervise and ensure that reporting objectives and targets are met.

A well established company based in Johannesburg North is looking for a Sales Support Administrator

Minimum Education: Matric

Minimum Experience: 2-3 years in the beauty, nails or hair industry

Computer Packages: MS Office Suite

Duties and Requirements include but are not limited to the following:

• Supporting the clinic and beauty operations
• General office administration
• Must have a vibrant personality

Western Cape - Policy administrator needed to test batch data integrity and accurate values pertaining the loading of the Data

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Gauteng - Tender administrator who will provide efficient administration support by providing exceptional tender, proposal, and bid management. Planning, writing, coordinating, and ensuring timely submission, as well as evaluation of tenders, bids, and proposal responses

• Tertiary qualification in Business Management
  

• 3 + years relevant experience

• Employee Benefits experience and product knowledge advantageous

• MS Office Super User (advanced proficiency)

• Project management and process documentation experience

Senior Portfolio Administrator EE Position Cape Town

Our Financial Services Provider / Employee Benefits Insurance client in Bellville Cape Town is looking for an experienced Portfolio Administrator / Senior Administration from the Employee Benefits industry like portfolios pensions, medical aids, and umbrella funds. The Purpose of the Senior Administrator is to provide full administrative functions for the Admin Department and to administer a portfolio of funds.

Salary Negotiable plus medical aid – This Is an EE position ONLY

Qualifications and Experience
Matric and/or equivalent qualification, Certificate of Proficiency in Retirement funds (COP)
3 years’ experience in similar or work-related position with good knowledge of Employee Benefits
Computer literacy – Advanced Office
Good understanding of Administration systems (Everest will be advantage)
Full admin responsibility for a portfolio
Assist the team and workflow management.
Monthly update reconciliations & year-end reports
Process Death, Disability Claim, Retirements, cheque releasing, Benefit statements.
Dealing with client queries and attend meetings
To oversee administration queries

Skills & Behavioural attributes
Attention to detail and high level of accuracy
Ability to work under pressure
Self-starter & excellent organising skills
Good verbal, written and communications skills
Committed and reliable with integrity
Telephone etiquette and client liaison

FROGG Recruitment SA

Office Administrator / Receptionist Blackheath Cape Town

Our client in Blackheath Northern Suburbs Cape Town is looking for an Office Administrator / Receptionist / Sales Administrator and Internal sales administrator. Must be excellent with clients and general administration.

Salary R 10 000 – R 13000 pm

Frogg Recruitment SA