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Customer Experience Officer
Henchmen Wednesday, 24 June 2026Job Summary
A proactive, professional, and detail-oriented individual seeking to join our Customer Experience team. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard. You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems. Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth. Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential. Key Responsibilities: Client & Learner Support Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets. Provide clear, accurate information on training, services, and updates during all calls. Resolve client or learner concerns and issues. Proposals & Demonstrations Prepare and deliver proposals tailored to client needs. Develop and present proposals for face-to-face training sessions. Conduct demonstrations to showcase our training services and solutions and own the account management in your domain.Error!
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