Job Summary
Key Responsibilities
Physical installation: Helping to run cables, mount equipment, and connect wiring as directed by the senior technician.
System configuration: Assisting with basic programming of PBX features like auto attendants, call forwarding, and voicemail.
Troubleshooting support: Identifying and reporting basic issues with PBX functionality, such as poor call quality or connection problems.
Inventory management: Keeping track of spare parts, cables, and other PBX supplies.
Technical documentation: Maintaining accurate documentation of system configurations and troubleshooting steps.
Customer service: Providing basic technical support to end-users regarding PBX functionality.
On-site support: Accompanying the senior technician to customer locations for installations, repairs, and maintenance.
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