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Job Summary
Our client, a leader in the travel and Tourism industry is URGENTLY seeking an experienced Senior Inbound Consultant to join their team based in Durban.
MINIMUM REQUIREMENTS
- Grade 12
- 3–5 years’ experience in inbound consulting within a DMC or tour operating environment.
- Strong working knowledge of Tourplan (a plus).
- Comprehensive understanding of Southern African destinations, products, and logistics.
- Proven track record in handling FIT and Group bookings.
- Excellent communication skills, both written and verbal (English essential; additional languages advantageous).
- High attention to detail and accuracy in costing and documentation.
- Ability to work under pressure, prioritise tasks, and meet deadlines.
- Strong client service orientation with problem-solving skills.
- Team player with a proactive, positive attitude.
MAIN JOB FUNCTIONS
- Handle inbound travel enquiries from international wholesale agents and operators
- Prepare accurate and creative tailor-made quotations and itineraries using Tourplan.
- Negotiate rates and secure services with suppliers to achieve competitive margins.
- Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
- Build and maintain strong relationships with clients and suppliers.
- Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
- Monitor and manage booking files to ensure services are delivered as promised.
- Provide pre-departure support, including travel documentation and concierge-style assistance.
- Resolve operational issues swiftly and professionally.
- Mentor and guide junior consultants where necessary
Tower Group
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