Reservationist

Reservationist                                    

Oude Werf Hotel

Stellenbosch | On-Site (Permanent Contract)

People are the foundation of our business. Oude Werf Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

We are seeking a Reservationist to join our team and support the reservations function through effective booking management and exceptional guest service. The role includes handling reservations, responding to guest enquiries, maximizing occupancy and revenue opportunities, maintaining accurate reservation records, and ensuring a seamless guest experience from first contact to arrival

Key Responsibilities:

–        – Guest Service Excellence: Deliver friendly, professional, and efficient service to guests via telephone, email, and online channels.

– Reservations Management: Process, amend, and confirm reservations accurately using Opera Cloud and related systems.

– Sales & Revenue Support: Identify upselling opportunities, promote hotel offerings, and maximise room revenue.

– Communication: Provide clear and timely information to guests regarding rates, availability, packages, and hotel services.

– Administration: Maintain accurate guest profiles, reservation records, and reports with strong attention to detail.

– Teamwork & Support: Work closely with Front Office and other departments to ensure smooth guest arrivals and operational efficiency.

– Planning & Organization: Prioritize tasks effectively in a fast-paced environment while managing multiple enquiries..

Requirements:

–        Matric

–        Diploma or certificate in hospitality management, Hotel management or Tourism

–        Minimum 5 years’ experience within the hotel industry in a similar position

–        Computer literate with experience with MS Office and 5 years’ experience in Opera Cloud OTA/GTS systems.

–        Ability to Work various shifts

–        Strong communication skills and professional telephone etiquette  

–        Strong sales ability and customer service orientation

–        Ability to multitask, plan and organise effectively.

Competencies:

–        Cooperation

–        Result-orientation

–        Market orientated

–        Negotiating

–        Adaptability

–        Persuasiveness

–        Sensitivity

–        Commercial drive

We offer:

–        An empowering environment.

–        A remuneration package including risk benefits

–        21 working days leave per annum

–        Other company benefits

–        Training and development opportunities

To apply, please click on the apply button and follow the instructions.

Closing date: 07 May 2026.

We are an equal opportunity employer.

Only short-listed external applicants will be contacted