Job Summary
A well-established tourism and hospitality business based in Pietermaritzburg is seeking a Reservations & Client Services Assistant to support the Reservations Manager with the coordination of guest bookings, client communication, and sales-related administration.
This role is ideal for someone with a background in tourism, hospitality, or travel reservations who enjoys working with clients and ensuring a seamless booking experience.
The position involves dealing with high-end clients and international guests, assisting with luxury travel and accommodation bookings, and ensuring a smooth reservation process from enquiry through to confirmation.
Key Responsibilities
- Assist the Reservations Manager with processing guest reservations and enquiries
- Communicate with clients regarding availability, rates, quotations, and booking confirmations
- Maintain and update reservation systems and booking records
Liaise with internal teams to ensure smooth coordination of guest bookings - Assist with sales administration and client relationship management
Provide support with marketing-related activities and client communication where required - Ensure a high level of customer service and professional communication with clients at all times
Minimum Requirements
- Previous experience in reservations, travel, tourism, or hospitality
- Strong administrative and organisational skills
- Excellent communication and client service skills
- Ability to work in a fast-paced environment and manage multiple enquiries
- Proficiency in Microsoft Office
- Experience with reservation systems or booking platforms would be advantageous
Personal Attributes
- Professional, and client-focused
- Strong attention to detail
- Positive and proactive approach
- Ability to work both independently and as part of a team
Suitable applications to be emailed to liezel@pronel.co.za
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