Operational Compliance Officer

Job Overview:
The Operational Compliance Officer at Le Franschhoek Hotel & Spa will provide comprehensive administrative support to ensure smooth and efficient hotel operations. This role serves as the central point of coordination for internal departments, management, and external stakeholders, supporting day-to-day activities across administration, HR, finance, and operations. The ideal candidate is highly organized, detail-oriented, and capable of maintaining a professional and service-focused approach in a fast-paced luxury hospitality environment.

Key Responsibilities:

Occupational Health & Safety (OHS) Governance

• Coordinate and facilitate Occupational Health and Safety (OHS) meetings, ensuring action items are tracked, addressed, and closed within agreed timelines.
• Drive ongoing compliance with OHS legislation, policies, and internal standards across operations.

Health & Safety Audits

• Conduct and oversee the GRIPP Health and Safety Audits, ensuring adherence to all relevant regulatory requirements and safety standards.
• Monitor audit outcomes and follow up on corrective actions to ensure sustained compliance.

Hygiene Compliance & Audits

• Ensure consistent compliance with hygiene standards through regular audits and inspections.
• Monitor hygiene practices across operations and escalate non-compliance where necessary.
• Oversee inventory-related compliance, including stock counts and stock-taking processes, in line with company policies.

Quarterly Self-Audits

• Plan, prepare, and execute quarterly self-audits across departments to assess adherence to internal controls, policies, and regulatory requirements.
• Compile audit findings and support corrective action implementation.

Company Controls & Risk Management

• Develop, implement, and monitor company-wide control measures to safeguard assets, reduce risk, and ensure regulatory compliance.

Asset Control & Management

• Oversee the management, tracking, and verification of company assets, ensuring accurate records and compliance with asset management procedures.

POPIA & PAIA Compliance

• Ensure compliance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).
• Implement, maintain, and enforce relevant policies, controls, and awareness practices to protect personal and sensitive information.

Contract & SLA Review

• Review and assess contracts and Service Level Agreements (SLAs) to ensure compliance, risk mitigation, and alignment with organizational interests.
• Identify potential risk areas and recommend corrective or preventative actions.

IT Compliance & Reporting

• Compile and present IT compliance reports, ensuring systems, access controls, and processes align with internal policies and regulatory requirements.

Guest Technology & Connectivity Oversight

• Oversee Wi-Fi service quality and in-room technology support to enhance the guest experience, ensuring optimal connectivity and functionality.
• Liaise with service providers to address issues and improve service delivery.

Sustainability & Environmental Management

• Implement and manage the Environmental Management Programme, promoting sustainable practices and environmental responsibility.
• Drive sustainability initiatives and ensure compliance with relevant environmental regulations and standards.