Job Summary
GUEST EXPERIENCE MANAGER — Luxury Estate, Franschhoek
We are seeking an exceptional Guest Experience Manager to join a world-class luxury estate in the heart of Franschhoek. This exclusive-use property hosts 8–16 guests and forms part of a prestigious Luxury Collection known for refined hospitality and effortless, memorable experiences.
This is a live-out role and requires an individual with deep expertise, grace under pressure, and a genuine passion for delivering elevated guest journeys.
The ideal candidate brings:
• 5+ years’ experience in luxury hotels, fine-dining restaurants, or high-end hospitality
• Exceptional wine knowledge — service, pairings, and cellar management
• Strong culinary and fine-dining understanding, including menu structure and service timing
• A warm, spontaneous, and guest-centric personality with polished communication
• Fluency in English (additional languages are a plus)
• Reliable own transport and a valid driver’s licence
• Professional habits and consistent reliability
• A collaborative approach across both front and back of house
Additional Advantages:
• Formal hospitality or sommelier training
• Experience in boutique luxury properties or high-end event service
If you are passionate about creating unforgettable guest experiences and meet the above criteria, we would love to hear from you.
Email me your CV to megan@lodgistics.eco
Whatsapp 0677038635
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