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Job Summary
Duties:Client Relationships:
Ensure client expectations are met, and the highest delivery of service is driven through the business.
Ensure that clients are offered the best available price and product.
Continually look at creative ideas and review products which are offered to clients.
Call on new prospective clients consistently
Build and retain relationships with new and current clients
Establish and maintain good relationships with fixture providers and associated relationships.
Always ensure effective communication with clients.
Ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
Follow-up with clients and leads
Establish reason for decline on proposals
Sales & Marketing:
Identify content for the purpose of the monthly newsletter together with Team Sports i.e. product, company updates, promotional material, internal promotions etc.
Distribution of the newsletters by ensuring that all databases are up to date.
Support all CRM events within the business
Identify and research exhibitions and trade shows which would best enhance the exposure of the business in Gauteng
Feedback and follow-up from meetings if relevant.
Sales Targets:
Generate leads from existing and new clientele
Ensure that divisional strategies are followed.
Ensure that the required sales calls are made weekly.
Ensure that the forecasting report are updated regularly.
Follow-up with clients on a continual basis with regards to current and future business.
Assist proposals and presentations to secure new business.
Present Team Sports Travel brand in a professional manner at all times.
Competitor Analysis: always ensure our pricing is market related and competitive.
Quotations, Proposals & Presentations:
Proposals and presentations
Assist with research on hotels, flights, transport, fixtures and training facilities for Proposals as required
Assist with the liaison with suppliers with regards to quotes and information required to complete proposals
Assist with writing of and compilation of proposals
Follow up with prospective clients when necessary – provide additional information as required.
Manage reporting and maintain system for recording proposals for monthly updates and Quarterly review report
Presentations:
Research for presentations
Compile presentations and presentation packs with the marketing coordinator and Business Development Manager
Maintain presentations database with templates and examples
Be available to assist at presentations as necessary
Teamwork:
Build and maintain good relationships within the team.
Effectively communicate and implement best practice policies and procedures.
Build relationships and support all business units within the company
Pro-actively get involved.
Assist with all aspects of sales duties of the company as required.
Assist where necessary with international marketing including overseas sales trips or group travel
Flexibility to assist colleagues out of normal office hours, when and if required.
Supplier Relationships:
Commitment to and building relationships with preferred partners.
Ensure that the best rates are always negotiated and secured.
Understanding supplier products.
Establishing best product.
Personal development on destinations and products.
Actively source new products and creative ideas
Learning & Development:
Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows.
Keep abreast of industry trends
Attend exhibitions, trade shows where necessary
Management & Reporting:
Add to, and maintain client database/mailing list in collaboration with Team Sports Travel
Preparation of monthly and quarterly reports, presentations to senior management forums e.g. Sales reports and marketing stats,
Update and provide report on proposals submitted, awarded or rejected
Update and provide report on leads
Spokesperson:
Attend functions, events on behalf of company as required
Contact for company with regards to School and Club Travel sales in Gauteng
Requirements:
Matric (Grade 12)
Proven Sales track record dealing with corporates – preferably in the incentives or sports travel industry
A mature approach when dealing with people
Ability to handle controversial or emotional issues objectively and analytically
Capacity for dealing with employers and workers at all levels
Confidentiality, tact and discretion when dealing with people
Excellent planning, Organisational, analytical and decision-making skills
Good conflict resolution skills
Good oral and written communication skills
Integrity and Honesty
Good command of written and spoken English
Good interpersonal skills
Project Management skills
Good Problem-solving skills
Excellent Organisational skills
Negotiation and liaison ability
Research, Organisational and presentation skills
Working knowledge of Microsoft Office Software, including Word, Excel and PowerPoint
Craven Cottage CC
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