- Handling room reservations
- Check-in guests by delivering professional greeting of clients and visitors, to the highest standards
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services
- Develop strong communication and line reporting procedures to guide service implementation making improvements of changes where required
- Implement safe working practices to ensure safety of building occupiers and visitors
- Handling telephonic and email enquiries
- Knowledge of hotel reservation system will be beneficial
Academic Qualifications
• A Diploma in Tourism/ Hotel Management or equivalent qualification from a reputable institution
Experience & Knowledge
• 2-3 years working experience in a similar setting
• Handling of cash, credit / debit cards and debtor transactions • Knowledge of MS Office tools
• Experience in handling telephone system, as well as the necessary telephone etiquette associated with it
Competencies & Skills
• Be able to manage good office organization procedures • Must function independently or as part of a team
• A positive customer service attitude
• Must be able to function under pressure
• Exceptional communication skills in multi-cultural environment
Be able to handle problems effectively and professionally
• Have the ability to maintain a professional image at all times • Well groomed
• Be self-motivated with sound judgement
• Have the ability to apply effective time manage