A great opportunity presents itself to join this prestigious hospitality estate situated on the outskirts of Stellenbosch.
Requirements:
Please forward your cv in MS Word format and include a recent profile photo with contactable references.
The Front of House Duty Manager at Birkenhead House manages and controls the daily operations of the FOH department. They ensure that the standards of The Royal Portfolio (in particular when it comes to Food & Beverage) are met, in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".
MAIN DUTIES & RESPONSIBILITIES
REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Residential & Facilities Co-ordinator
As a residential and facilities coordinator, you will ensure an optimal working environment across all our properties and ensure that the necessary support is given to operations in terms of Facilities & Residential matters. The ideal candidate must have excellent time management skills, excellent administration skills and attention to detail for aesthetics and interior spaces are of high importance. Candidate must have a valid driver’s licence with own transport and be willing to travel to various destinations. Every project to be completed within a reasonable time-frame and to the required standards.
Minimum requirements
DUTIES AND RESPONSIBILITIES
Administration
Coordination
Operations
Training and Development
Financial
Management Support
To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com
**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**
SCOPE & GENERAL PURPOSE
The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".
MAIN DUTIES & RESPONSIBILITIES
REQUIREMENTS & QUALIFICATIONS
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
An eclectic Hotel in the vibrant neighborhood of Knysna is looking for a passionate Front Office Host (Supervisor) to support as established team. Let us know if you have what it takes.
CANDIDATE MINIMUM REQUIREMENTS
Education:
• High school graduate with hospitality experience / hospitality qualification.
• Must speak, read, write, and understand English at a professional level.
• Computer literate (Windows Office – Excel, Word and Outlook)
• Working knowledge of Opera.
• General knowledge of HR and the labour law.
Work experience:
• Previous front office management experience essential.
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential
Other:
• Must have a SA ID
• Must have a valid driver’s licence and own transport
• Reliable, responsible and dependable to fulfil obligations
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task
• Excellent communication skills
• Friendly and service orientated
Tasks (include but not limited to):
• Ensure smooth operation of the reception area
• Ensure guests are greeted, checked in and allocated apartments / rooms promptly and courteously
• To ensure reservations are taken correctly and courteously
• Ensure credit control procedures are strictly adhered to
• To ensure guest accounts is kept up to date
• Ensure effective and speedy check out facilities
• Ensure collection and delivery of luggage to apartments / rooms are done efficiently
• To ensure that the reception area is correctly managed
• Ensure that the switchboard is efficiently and effectively managed
• Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested
• Carrying out any other duties as may be reasonably required by management
• Ensure that guest house rooms / apartments are serviced and maintained to the standards
• Make sure all front of house areas is clean and tidy at all times
• Ensure the back of house is clean and free of clutter
• Ensure the smooth operation of Housekeeping daily
• Daily spot checks of apartments and rooms to ensure standards
• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
• Reporting and follow up of all maintenance issues pending or outstanding
• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
• Be familiar with the Health & Safety measure of the property
• To ensure regular on-the-job training is training place in your departments
• Ensure dress code of staff is up to standard
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Be readily available to deal with problems and complaints
• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required by Financial Manager
• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping)
• Act as a Duty Manager when required
• To attend all management meetings as required
To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com
**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**
To browse all our vacancies, please log on to our website – www.careercustodians.com
Touring Financial Accountant
LOCATION: Johannesburg
Our client an award-winning, luxury experiential travel company that tailor-makes exclusive safaris and tours in Africa, Asia and South America, is looking to employ a Touring Financial Accountant to join their team.
KEY OUTPUTS
Accounts Payable
Financial Accounting
KNOWLEDGE REQUIRED
SKILLS REQUIRED
PREVIOUS WORK EXPERIENCE REQUIRED
The successful candidate must be self-disciplined, have good telephone etiquette, good
organisational skills, be a team player and have flexibility in terms of working hours.
Inbound Sales Executive
Location: Johannesburg
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Sales Executive will hold the responsibility for development of top line revenue for the company’s Southern and East African lodges. The focus will be on sales through Inbound and Retail channels to sell and promote our Southern and East African lodges. The sales executive reports into the Inbound Sales Manager and will work closely with the reservations team towards the ultimate goal of generating bed nights and revenues into the lodges within a narrowly defined operating framework.
KEY OUTPUTS
Understanding and full utilization of travel sales network
The Sales Executive will require an understanding of the travel sales network and the role the inbound market plays in a multi-channel business, including but not limited to:
Revenue Generation and Strategic Responsibilities
Finance
Responsibilities
EXPERIENCE REQUIRED
QUALIFICATIONS
JOB SUMMARY
This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.
ORGANISATIONAL POSITIONING
MINIMUM EXPERIENCE AND QUALIFICATIONS
KEY PERFORMANCE OBJECTIVES
NOTE: Please confirm your vaccination status when applying.
JOB SUMMARY
This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.
ORGANISATIONAL POSITIONING
MINIMUM EXPERIENCE AND QUALIFICATIONS
KEY PERFORMANCE OBJECTIVES
NOTE: Please confirm your vaccination status when applying.
ABOUT THE POSITION
You're entrepreneurial, ambitious, and want to help run a company. You have at least 5 years of relevant online marketing experience. You're creative and self-reliant enough to achieve ambitious targets with the resources of a scale-up in Africa and you're able to strategically grow a marketing department!
Yes, here it comes… WE'RE LOOKING FOR YOU!
As Head of Marketing of this scale-up, you're responsible for the creation and execution of the marketing strategy. The marketing team (4 FTE's & 1 SA part-timer) is in a post-corona restarting phase, which gives you the opportunity to build the team yourself. You can leave your mark on the future of this fast-growing company and contribute to the company wide strategy with the management team.
YOU ARE RESPONSIBLE FOR
WHO ARE YOU?
OUR OFFER
COMPENSATION
The Micros Field Technician (MFT) is required to install, maintain and support the product to his/her assigned area of expertise to the satisfaction of our clients, employees and management.
Primary Responsibilities for the Role
Product Knowledge
Support
Support Calls
Spares
Minimum Qualification and Experience Requirements
The position will assist with the logistics and bookings of the client holidays. The Operations Consultant will assist the Travel consultants with the tours booked for the clients. There is the odd interaction with clients, especially once the tour has started, as the company is a very hands on Travel Operator, however most of the duties revolve around pre-departure booking and confirming of tours etc.
Requirements:
We have an opportunity for an Demi Chef De Partie to join our team in Stellenbosch on a full time basis.
REQUIREMENTS
Job Description
We have an opportunity for an Chef De Partie (CDP) to join our team in Stellenbosch on a full time basis.
REQUIREMENTS
Job Description
We have an opportunity for an Head Sommelier to join our team in Stellenbosch on a full time basis.
REQUIREMENTS
Job Description
We have an opportunity for an Commis Chef to join our team in Stellenbosch on a full time basis.
REQUIREMENTS
Job Description
Job Description :
Reservations Consultants are responsible for all calls, reservations and quotations for all properties within the Village & Life portfolio through the Travel Support Channel platform.
QUALIFICATION: Matric Certificate. Qualification in Hospitality and Tourism not essential, but preferred.
EXPERIENCE: Minimum of 2 years experience in the same or similar position
Level 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
DUTIES AND RESPONSIBILITIES
Product Knowledge
Customer Relations
Sales
Reservations
MINIMUM REQUIREMENTS:
· Grade 12 or equivalent
· Accommodation Certificate/ Hotel School diploma is advantageous
· Previous experience in the same or similar position in a hotel environment
· Familiar with all duties and procedures in Front Office / Reservations Department
· Minimum 2-5 years Reservations Experience Opera Experience
· Third language is advantageous
· Strong administrative skills (MS Office essential)
· Exceptional telephonic and written communication, and guest relations qualities
· Use initiative and be a team player, willing to go the extra mile
· Comfortable with and knowledge on reservation systems (such as Opera, Nightsbridge) - In the know of Online Travel Agents and their workings beneficial (Booking.com, Expedia ect)
· Eagerness to learn and gain destination knowledge of Cape Town, Langebaan, Hermanus, Knysna important but not limited to
· Well knowledgeable in various areas of travel (international, domestic business)
· Ability to supply guests with relevant information for their travel/holiday
· Ability to work under pressure and manage high volume of bookings
· Must be willing to work shifts, including late night shifts, public holidays and weekends Duties and Responsibilities – but not limited to Accurately record and process Reservations made by phone/email in the Property management system (Opera)
· All correspondence –e-mail to be acknowledged and answered within 24 hours Liaison with clients and VNL Properties- maintain professional and cordial relations Process amendments to reservations such as extensions, early departures, etc Manage “no show” reservations by investigation and recording of same Record special billing arrangements for reservations in all business segments All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
· Maintain knowledge of special rates/ offers/ promotions
· Immediate communication, to front office, of amendments to on the day arrivals.
· Follow up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
· Follow-up on any special requests, tourism service bookings and arrival times.
· Communication of any special / VIP bookings to Travel Support Manager and Front Office.
· Guest complaints and follow up – communicated to the Travel Support Manager Accept waitlist reservations, record and follow up on PMS Upsell or actively sell specials and packages to improve revenue
· Responsible for all reservations and quotations generated within Travel Support, for the Village n Life portfolio of properties and services
· Promote and sell all products and services within our group, utilizing up-selling and suggestive selling techniques
· Maintain a high level of product and service knowledge of all properties
· Accurately record and process reservations in the property management system (OPERA)
· Maintain professional and cordial relations with clientele
· Maintain knowledge of special rates/ offers/promotions
· Meticulous processing and follow-up of all reservations
· Adhere to the company booking policies and procedures
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