People Operations Manager | Winelands

People. Culture. Accountability.

A leading luxury hospitality environment is seeking an experienced People Operations professional to take ownership of the employee relations and industrial relations function across a dynamic, service-driven operation.

This is a key role within the business, partnering closely with leadership to ensure that people practices are fair, consistent, and legally sound, while supporting a high-performance culture built on accountability and respect.

The Role

You will lead and manage all aspects of employee relations, acting as a trusted advisor to management on performance, conduct, and people-related matters, while ensuring best practice and compliance at all times.

Key Focus Areas

• Lead disciplinary processes end-to-end, including investigations, hearings, and outcomes
• Advise and support managers on performance management and conduct issues
• Ensure full compliance with South African labour legislation and internal policies
• Draft and oversee all disciplinary documentation, warnings, and case records
• Manage grievance processes and support conflict resolution
• Maintain accurate, compliant, and confidential employee records
• Drive consistency in the application of policies and procedures across the business
• Support and strengthen a culture of accountability, professionalism, and fairness

What We’re Looking For

• 5–8+ years’ experience in HR, with strong focus on employee relations and IR
• Proven ability to independently manage disciplinary and grievance processes
• Strong working knowledge of BCEA, LRA, and South African labour practices
• Confident, credible communicator with the ability to influence at all levels
• Calm, objective, and solutions-driven approach
• Highly organised with strong attention to detail and documentation
• Experience within hospitality or service-driven environments advantageous

Why This Role

• Strategic, high-impact role within a luxury hospitality environment
• Direct exposure to leadership and operational decision-making
• Opportunity to shape and embed best-practice people standards
• Clear pathway into senior HR or People leadership roles

Apply

If you are passionate about building fair, high-performance workplace cultures and thrive in a fast-paced environment, we would love to hear from you.