Job Summary
Key Responsibilities:
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Oversee daily guesthouse operations, ensuring high service standards
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Supervise, train, schedule, and manage housekeeping and front-of-house staff
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Handle reservations, bookings, check-ins and check-outs
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Manage guest queries, complaints, and service recovery professionally
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Oversee administration, including record keeping, stock control, procurement, and supplier liaison
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Manage petty cash
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Monitor operational expenses
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Coordinate and manage events, group bookings, and special functions hosted at the guesthouse
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Ensure compliance with health, safety, and hospitality regulations
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Maintain property standards, overseeing maintenance and upkeep
Minimum Requirements:
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4–5 years’ management experience in hospitality or a similar environment
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Proven experience supervising, training, and developing staff
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Strong communication and interpersonal skills
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Hands-on leadership approach with strong organisational ability
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