Job Summary
Key Responsibilities
Successful Gaming Ambassadors:
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Manage and grow high-end customer loyalty with appropriate recognition for their needs and value
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Maintain records and measure trends of high-end guest activities
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Co-ordinate and host VIP functions and hospitality events
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Provide efficient and friendly customer service to Privé guests (face-to-face and telephonically), supplying prompt and complete information about all services and benefits on the property
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Work as part of a team or individually to deliver high quality standards consistently and accurately
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(Advantage) Ability to read, write and speak Mandarin fluently
Qualifications & Experience
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Matric (NQF 4)
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Numeracy skills (NQF 4)
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Verbal and written English skills (NQF 4)
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Sound computer skills in MS Office
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Presentation skills
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At least three years’ experience in a related hospitality field
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