Front Office Receptionist (Live-In Position)

My client, a well-established country estate in a tranquil hospitality setting, is seeking a professional, friendly, and highly organized Front Office Receptionist to join their team. This role is ideal for a service-driven individual who enjoys working with people and thrives in a guest-focused environment.

You will be the first point of contact for guests and visitors, ensuring a warm welcome, efficient front desk operations, and an exceptional overall guest experience.

Key Responsibilities

Guest Services

• Welcome guests warmly on arrival and assist with departures
• Manage accurate and efficient check-in and check-out procedures
• Handle guest enquiries, requests, and concerns with professionalism
• Provide information regarding facilities, services, and local attractions
• Ensure a consistently high level of guest satisfaction

Front Desk Operations

• Answer and direct telephone calls and messages
• Manage reservations and booking records using a property management system
• Process payments, invoices, and cash/credit transactions securely
• Maintain the cleanliness and presentation of the reception area
• Liaise with housekeeping and maintenance to ensure room readiness

Administrative Duties

• Maintain accurate guest records, logs, and reports
• Respond promptly to email and online enquiries
• Assist with general administrative tasks as required
• Uphold company policies, confidentiality, and safety standards

Team Collaboration

• Work closely with other departments to ensure seamless service delivery
• Participate in daily briefings and support team members during busy periods

Minimum Requirements

• Grade 12 / Matric (NQF Level 4)
• Previous experience in a receptionist, front desk, or customer service role (hospitality preferred)
• Basic computer literacy (MS Office, email, booking systems)
• Excellent communication skills in English (additional languages advantageous)
• Professional presentation and strong interpersonal skills
• Ability to multitask and work under pressure
• Reliable, punctual, and detail-oriented

Working Conditions

• Rotational shifts, including weekends and public holidays
• Live-in accommodation provided

What My Client Offers

• Competitive salary of R 6,000.00 per month
• Live-in accommodation
• Growth potential within a reputable hospitality environment
• Supportive team and positive working culture

How to Apply

Please submit your CV and a brief motivation outlining your suitability for the role.

Attention: Gordon
? gordon@zjr.co.za
? WhatsApp: +27 83 689 4769