Areas of responsibility

? To ensure each guest has a great wildlife experience by enlightening them to the diverse fauna and flora of the reserve

? Open communication with Lodge Managers regarding all guest movements, needs, concerns, likes and dislikes

? Always maintain a positive outlook on the country and the world that we live in

? Involvement in research projects and reserve conservation projects and activities

Work tasks

? Ensures the highest quality of game experience for the guests.

? Always show an exceptional appreciation and sensitivity to the environment.

? Ensures that guest, staff and animal safety is always a priority.

? Communicate with Front of House staff to ensure the best possible experience for guests.

? Conscientious maintenance and care of vehicles and related equipment.

? Carry out administration duties timeously and effectively.

? Undertake a process of continuous education of self and other members of staff.

? Achieve service excellence though teamwork

? Be an active, contributing member of the guiding team

? Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams

? Ability to promote conservation and environmental protection

? Ongoing self-growth and development to enhance & expand your guiding skills

? Assist in ensuring trails are accessible and safe by conduction inspections

? Assist with administrative work in the lodge

Decision-making power

As the member of staff who will spend the most time with the guest, you, along with the lodge manager, are responsible for creating the best guest experience possible. Work with the lodge managers to guide them to what would work for your guests.

Success criteria

? Good feedback from guest on their experience

? Effective maintenance of vehicles

? Active member of the guiding team

Requirements for work experience/skillsPersonal characteristics

? Excellent communications and people handling skills

? Accuracy and attention to detail.

? Works well under pressure

? Flexible and adaptable approach to work.

? Ability to use your own initiative.

? Able to work in shifts – may require night shift

? Have situational awareness, be able to act quickly and confidently when needed

? Confidentiality is prioritised

? Passionate about nature, wildlife and conservation

? Ability to self-manage and comfortable to live in remote areas

? Positivity

? Organized

? Professional

? Team player

Training/Education requirements

? Minimum 5 years’ experience as a Guide

? Grade 12 certificate

? 4 x 4 Driving experience

? PDP Licence

? Cathseta NQF level 2

? FGASA Level 1 Certificate

? Tertiary qualification in natural sciences would be an advantage

? Computer literate

? First Aid Level 1/Wilderness First Aid level 1

? Registered Tour Guide with NDT