Job Specification - Food & Beverage (F&B) Operations Manager – Luxury Hotel, Zanzibar

Position Title:

F&B Operations Manager

Location:

Luxury Boutique Hotel – Zanzibar, Tanzania
Preference will be given to candidates who have previously worked in Zanzibar or the East Africa region.

Reports To:

General Manager / Lodge Manager

Position Overview:

We are seeking a passionate and experienced F&B Operations Manager to oversee the full spectrum of food and beverage operations at a luxury hotel set on the paradise island of Zanzibar. This is a hands-on leadership role for a service-driven individual who excels in operations, guest satisfaction, team leadership, and sustainability.

The successful candidate will play a key role in maintaining brand standards, driving operational excellence, and fostering a culture of quality and care among the team.

Key Responsibilities:

Operations & Service Delivery

• Oversee the daily operations of all Food & Beverage outlets, ensuring service and product standards align with the brand’s luxury positioning.
• Maintain consistent levels of quality, hygiene, and presentation across all guest dining areas.
• Ensure all F&B outlets and guest areas meet cleanliness, styling, and maintenance standards.

Guest Experience

• Engage with guests, gather feedback, and ensure all expectations are consistently exceeded.
• Maintain detailed guest profiles, including dietary requirements, special occasions, and health notes.
• Uphold a guest-first culture and lead by example in personalized service.

Sustainability & Green Practices

• Lead the lodge’s sustainability initiatives, including waste reduction, efficient resource use, and team education.
• Chair or actively manage the internal Green Team and embed eco-friendly practices into daily operations.

Staff Leadership & Culture

• Manage, mentor, and inspire a diverse F&B team.
• Drive staff engagement initiatives and create a positive and professional working environment.
• Coordinate training and performance development programs for team members.

Financial & Administrative Management

• Manage operational budgets, ordering, and cost control processes.
• Monitor daily expenditure and ensure financial efficiency across outlets.
• Support reporting on department performance to senior management.

Communication & Collaboration

• Participate in regular lodge management meetings and support strategic planning.
• Coordinate and communicate effectively across departments to ensure seamless operations.
• Work alongside the marketing team to contribute to social media content and public relations efforts.

Duty Management

• Act as Manager on Duty on a rotating basis, ensuring the smooth running of all operations.
• Be prepared to work varied shifts including weekends and holidays based on operational needs.

Candidate Profile:

Qualifications:

• Higher National Diploma or Bachelor’s Degree in Hospitality Management or related field.
• Formal training in food service, F&B operations, or hospitality leadership is advantageous.

Experience:

• Minimum of 3–4 years in a similar hospitality management role, preferably in a boutique or luxury lodge/hotel setting.
• Proven experience in leading teams, managing guest-facing operations, and delivering results.
• Previous experience in East Africa is advantageous.

Skills & Competencies:

• Strong leadership and team management capabilities.
• Excellent interpersonal and communication skills.
• High attention to detail and a proactive work ethic.
• Computer literacy and proficiency in lodge management systems.
• Passion for sustainability, service excellence, and guest delight.

Remuneration & Benefits:

• Salary: $2200 - US$ 2500.00 - Paid in US$ Net
• Accommodation: Live-in (single status)
• Meals: Provided during working hours
• Company Benefits: Work permit sponsored, return flight home annually, other in-house perks

Contract Type:

• Full-time, on-site
• Renewable employment contract (initial duration to be confirmed during offer stage)

Application Process:

Interested candidates should submit:

• An up-to-date CV - including Head and Shoulders Photograph
• A cover letter outlining suitability for the role
• At least two contactable professional references

This is your opportunity to join a highly reputable hotel team in one of the most beautiful and culturally rich destinations on earth. If you are ready to elevate your career and lead with purpose, we encourage you to apply.