Job Summary
Overview
The Assistant Lodge Manager supports the overall management and day-to-day operation of a luxury safari lodge, ensuring exceptional guest experiences and smooth operational delivery across all departments. This role acts as the operational second-in-command to the Lodge Manager and plays a key role in maintaining high hospitality standards, staff performance, and guest satisfaction.
The successful candidate will be highly guest-focused, operationally strong, and capable of leading from the front in a fast-paced luxury hospitality environment. In the absence of the Lodge Manager, the Assistant Lodge Manager will assume full responsibility for lodge operations and team leadership.
Key Responsibilities
Guest Experience & Hosting
- Deliver exceptional guest service throughout the full guest journey, including arrivals, departures, meals, and daily interactions.
- Build meaningful relationships with guests and ensure a personalised luxury hospitality experience.
- Resolve guest concerns promptly and professionally to maintain high satisfaction levels.
- Ensure service standards are consistently maintained across all guest touchpoints.
Lodge Operations & Oversight
- Coordinate and oversee the daily operation of all lodge departments.
- Conduct regular quality control checks to ensure operational standards and procedures are followed.
- Maintain effective communication between departments to ensure seamless guest experiences.
- Support operational planning and daily lodge readiness.
Team Leadership & Staff Development
- Assist with the supervision and leadership of a multidisciplinary hospitality team.
- Support staff scheduling, shift planning, and daily operational briefings.
- Provide ongoing coaching, mentorship, and on-the-floor training to team members.
- Promote a positive team culture focused on service excellence and accountability.
Administrative & Operational Management
- Assist with reporting, administration, and operational record keeping.
- Support stock management, procurement coordination, and cost control measures.
- Monitor operational expenses and assist with maintaining financial discipline.
- Step into the role of acting Lodge Manager when required, overseeing all lodge operations and decision-making.
Health, Safety & Emergency Management
- Ensure compliance with lodge health, safety, and operational procedures.
- Handle incidents, emergencies, and operational challenges calmly and efficiently.
- Support the implementation and maintenance of safety standards for guests and staff.
Minimum Requirements
- Minimum 2 years’ experience in a luxury lodge, boutique hotel, or high-end hospitality environment.
- Grade 12 / National Senior Certificate.
- Diploma or Degree in Hospitality Management advantageous.
- Strong understanding of luxury hospitality operations and guest service standards.
- Excellent leadership, communication, and interpersonal skills.
- Strong organisational, problem-solving, and time-management abilities.
- Ability to remain calm under pressure and manage multiple priorities.
- Financial awareness and basic budgeting experience advantageous.
Desired Attributes
- Naturally warm and guest-oriented personality.
- Hands-on leadership style with strong attention to detail.
- Passion for hospitality and delivering memorable guest experiences.
- Professional, adaptable, and operationally driven.
- Ability to thrive in a remote lodge environment.