Job Summary
Role Summary
Overview of the role and its contribution to the guest journey.
The Lodge Spa Supervisor supports the Spa Manager in overseeing the daily operational performance, service delivery standards, and team coordination within the Spa.
This role requires a proactive, organised, and guest-focused professional who ensures operational readiness, service consistency, and revenue support while maintaining strong communication between the Spa team and Lodge operations.
The Spa Supervisor plays a key role in maintaining treatment quality, supporting therapist productivity, and ensuring that the Spa environment consistently reflects the standards and wellness philosophy of the Spa & Wellness
KEY CANDIDATE CHARACTERISTICS
- Confident, guest-centric and attentive to detail
- Impeccable grooming and personal wellness
- Supportive leadership style, leading by example
- Disciplined, organised and good communicator
- Solution oriented
EDUCATION & SKILLS EXPERIENCE
- Minimum Qualification: Minimum 2-year Spa Therapist qualification.
- Minimum Industry Experience: 4+ years’ industry experience, with 1+ years in a leadership role.
- Computer literacy and proficient in spa management systems and MS Office (Outlook, Excel).
- Excellent verbal and written English communication skills.
- Demonstrated leadership capability with strong interpersonal and organisational skills
REMUNERATION
- Commission: 10% on personal Services & Retail Revenue (excl. VAT), after working back basic salary
- Spa Operating Hours: 09:00 – 19:00. Must be available for early or later appointments if requested.
- Leave Cycle: 3 weeks (21 days) on, 1 week (7 days) off. Or equivalent to 1 Off Day for every 3 days worked.
- Accommodation: Shared accommodation with daily staff meals
- Start Date: 1 June 2026