Overview

We are seeking an experienced and hands-on Hotel Manager to oversee the full operations of a hotel and a bed & breakfast. The successful candidate will ensure seamless day-to-day operations, high service standards, and strong financial and operational control across both properties.

This is a key leadership role requiring strong operational oversight, staff management, and guest experience focus in a dynamic hospitality environment.

Minimum Requirements

• Tertiary qualification in Hospitality Management or related field
• Minimum 3+ years’ experience as a Hotel Manager or in a senior hospitality management role
• Strong leadership and people management skills
• Experience in remote, bush, or off-grid hospitality environments advantageous
• Strong knowledge of hospitality compliance, health & safety, and risk management
• Valid driver’s licence
• Computer literate (PMS/reservations systems, email, reporting)
• Strong communication and guest engagement skills
• Hands-on, operational leadership style with attention to detail
• Strong organisational and time management abilities
• Ability to problem-solve and perform under pressure
• Guest-focused mindset with strong service orientation
• Willingness to work flexible hours, including weekends and public holidays

Key Responsibilities

• Oversee daily operations of both properties (hotel & B&B)
• Manage all departments: Front Office, Housekeeping, Food & Beverage, Maintenance
• Ensure smooth and efficient day-to-day operations
• Monitor occupancy, bookings, and revenue performance
• Implement and maintain operational policies and procedures
• Maintain high standards of guest satisfaction and service delivery
• Handle guest complaints and resolve issues promptly and professionally
• Lead, manage, and develop staff performance and productivity
• Ensure strong inter-departmental communication and coordination
• Oversee operational readiness and service delivery standards
• Manage cash-ups, variances, voids, and operational risk controls
• Oversee incident reporting and corrective actions
• Manage guest feedback platforms and online reputation

Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.

Your CV will be retained on our database for future opportunities that may match your profile. Candidates are also welcome to submit their CVs directly to info@profilepersonnel.co.za or register on our website at https://www.profilepersonnel.co.za/vacancies/ for consideration for future roles.