A well-established hotel known for its warm hospitality and personalized guest experience. As the first point of contact, our receptionist should embody a polished, professional, and welcoming front-of-house presence. Please note only candidates with previous hotel or guesthouse reception experience will be considered. Start date - ASAP.

Candidate Requirements (Non-Negotiable)

1. Valid Driver’s License

• Must be a confident and competent driver
• Practical driving ability essential

2. Own Reliable Transport

• Cannot rely on public transport (shift work)
• Must be able to travel after 9pm

3. Location

• Must live in Kuilsriver or surrounding areas
• Acceptable areas: Bellville, Brackenfell, Kuilsriver
• Within ±20km radius only

4. Professional Appearance – HIGH PRIORITY

• Corporate, polished, well-groomed presentation required
• Professional FOH grooming standard
• Neat, classic corporate look
• This is a first-impression / guest-facing position
  
  

5. Age Range

• 25 – 40 (client preference)

6. Language

• Fluent in English
• Fluent in Afrikaans

Skills & Competencies

• Excellent communication and guest-interaction skills
• Professional, polished front-of-house presence
• Customer-focused with strong problem-solving ability
• Calm and diplomatic in difficult situations
• Previous experience in a hotel or hospitality environment preferred
• Strong administrative skills (typing, email handling, reservations)
• Confident, well-spoken, warm personality
• Ability to multitask and manage a busy front desk
• Strong attention to detail

Working Hours

• Must be willing to work shifts
• Weekends and public holidays included

Key Responsibilities

• Warmly welcome and assist guests
• Manage check-in and check-out process efficiently
• Handle guest queries and provide relevant information
• Answer phone calls and emails professionally
• Maintain accurate reservation and guest records
• Provide on-site shuttle service to restaurant/tasting centre
• Assist with basic bar service when needed

Salary:

• Please advise expectation on application - this is a Junior Role
• 6 off days per month
• 21 days annual leave

Important:

If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.