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Job Summary
Duties:Manage bookings and room allocations in Nebula.
Communicate with Group Leaders and track arrival ETAs.
Prepare guest materials: registration cards, name & bus tags, BSOW lists, QR codes.
Set up the studio with weekly materials
Welcome guests and manage efficient check in & check out processes.
Handle guest questions, requests, and complaints.
Coordinate with Housekeeping, Kitchen, AV, Rangers, and Training teams.
Monitor campus stock and liaise with accounting for stock adjustments.
Prepare departure invoices, manage tips & payments, and complete finance handovers.
Scan and upload all event documentation and update internal sheets.
Assist with programme distribution and game drive coordination.
High on-site presence required.
Regular interaction with guests, suppliers, trainers, and internal teams.
Requirements:
Experience in hospitality, guest services, training campuses, or lodge reception.
Strong administrative and organisational skills.
Excellent communication and people skills.
Comfortable working in a fast paced, guest focused environment.
Tech confident: Nebula experience beneficial (or similar systems), plus Box/Google Sheets.
Accurate, detail driven, and able to manage multiple tasks at once.
Warm, professional, and calm under pressure.
Working Conditions
Flexible hours aligned to group arrivals, departures, and training schedules.
Craven Cottage CC
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