Job Summary
Reservationist | Luxury Hotel | Western CapeSalary: R18,000 Negotiable Depending on Experience
Kendrick Recruitment is seeking a detail-oriented and professional Reservationist to join a luxury hotel in the Western Cape. This role requires an organised individual with excellent communication skills who can manage bookings efficiently while delivering exceptional service to guests.
Key Responsibilities:
Handle all reservation enquiries via phone, email, and online booking platforms with accuracy and professionalism
Ensure all reservations are recorded correctly in the Property Management System (PMS)
Provide guests with accurate information on rates, availability, and services offered
Manage group bookings, special requests, and VIP reservations effectively
Coordinate with front office, sales, and other departments to ensure seamless guest experiences
Monitor room allocations to maximise occupancy and revenue opportunities
Follow up on provisional bookings, deposits, and confirmations
Maintain up-to-date guest profiles and records for future stays
Requirements:
Previous experience as a Reservationist or in a similar administrative role within hospitality
Strong computer literacy with proficiency in PMS and reservation systems
Excellent verbal and written communication skills
High attention to detail with strong organisational skills
Ability to work under pressure and manage multiple tasks effectively
Professional, guest-focused attitude with a commitment to service excellence
This is an excellent opportunity for a motivated individual to join a luxury hospitality environment and contribute to the success of a world-class property.
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