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Job Summary
Country Manager:The Country Manager holds full accountability for the operational, financial, and statutory performance of the Malawi portfolio (3x lodges). This role requires a strategic leader with strong business acumen, excellent organisational capability, and the ability to manage diverse teams and functions across multiple locations.
Duties:
Provide strategic leadership and operational oversight across all Malawi properties
Full responsibility for financial management, including budgeting, forecasting, cost control, and monthly reporting
Ensure statutory compliance, including labour, tax, environmental, and operational regulations
Oversee HR functions, including recruitment, performance management, training, and disciplinary processes
Manage procurement, supplier relationships, stock controls, and logistics
Maintain strong communication and reporting lines with the owners
Drive operational efficiency, cost effectiveness, and long-term sustainability
Support lodge management teams and ensure consistent standards across all properties
Oversee fleet, infrastructure, and asset management
Represent the company in local stakeholder engagements, government relations, and community interactions
Lead crisis management, risk mitigation, and safety compliance across the country operation
Requirements:
Proven experience as a Country Manager, General Manager, or senior multi property leader in hospitality, tourism, or lodge operations
Strong financial literacy and experience managing multimillion dollar budgets
Excellent understanding of HR processes and statutory compliance
Strong leadership, communication, and organisational skills
Ability to manage remote teams and travel between properties
High level of professionalism, integrity, and accountability
Previous experience in Africa or remote lodge environments advantageous
Lodge General Manager:
The Lodge General Manager is responsible for the seamless daily operation of the lodge, ensuring exceptional guest experiences, efficient departmental coordination, and high service standards.
Duties:
Oversee all front of house, housekeeping, F&B, guest relations, and back of house operations
Maintain exceptional guest service standards and handle guest feedback professionally
Manage and mentor lodge staff, ensuring training, performance, and morale remain high
Ensure smooth coordination between departments for daily operations
Oversee stock control, ordering, and cost management for lodge operations
Maintain lodge standards, SOPs, and service excellence
Support the Country Manager with reporting, HR processes, and operational planning
Ensure health, safety, and hygiene compliance across the lodge
Assist with hosting, guest engagement, and creating memorable guest experiences
Uphold brand standards and ensure the lodge environment remains warm, welcoming, and professionally run
Requirements:
Proven experience as a Lodge Manager, Assistant Manager, or similar senior hospitality role
Strong leadership and people management skills
Excellent guest relations and communication abilities
Highly organised with strong attention to detail
Experience in luxury lodge environments preferred
Ability to work in remote environments and lead diverse teams
Ideal Couple Profile:
Experienced hospitality professionals with complementary strengths
Strong leadership presence and hands on management style
Comfortable living and working in a remote environment
High emotional intelligence and strong interpersonal skills
Committed to long term placement and operational stability
Passionate about guest experience, conservation, and community engagement
Package Summary:
USD $7,500 gross monthly salary (approx. $5,250 net)
Annual flight allowance: $1,000 per person
Accommodation: 2-bedroom house on site
Meals: All meals included
Company car: Provided for Country Manager
Not child or pet friendly
Base will be in Majete
Craven Cottage CC
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