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Job Summary
Duties:Guest Experience & Service Excellence:
Provide warm, professional, and personalised bar service to all guests.
Engage confidently with guests, sharing knowledge of cocktails, wines, spirits, and non-alcoholic beverages.
Anticipate guest preferences and create memorable, tailored experiences.
Handle guest feedback and requests professionally, escalating issues when necessary.
Beverage Preparation & Service:
Prepare and serve cocktails, mocktails, wines, beers, and spirits to five-star standards.
Ensure consistent quality, presentation, and portion control.
Maintain bar mise en place, cleanliness, and presentation at all times.
Assist with beverage service during meals, boma dinners, bush events, and private functions.
Stock Control & Cost Awareness:
Assist with stock counts, requisitions, and stock rotation.
Ensure correct storage and handling of all beverages.
Minimise wastage, breakages, and stock variances.
Report low stock levels and equipment issues promptly.
Health, Safety & Compliance:
Adhere strictly to HACCP, hygiene, and cleanliness standards.
Ensure responsible alcohol service in line with lodge policy and South African liquor regulations.
Maintain a safe and tidy bar environment for guests and staff.
Follow wildlife safety protocols applicable to outdoor bar areas.
Teamwork & Communication:
Work closely with waiters, F&B Supervisors, kitchen staff, and management.
Attend daily briefings and contribute to smooth service flow.
Communicate guest preferences, special occasions, and beverage requirements.
Administration & Controls:
Assist with cash handling and POS procedures where applicable.
Complete daily cleaning schedules and bar checklists.
Ensure compliance with SOPs and brand standards.
Requirements:
Excellent interpersonal and communication skills
Strong product knowledge and attention to detail
Passion for beverages and guest service
Ability to work calmly in a fast-paced environment
Professional appearance and demeanour
Organisational and time-management skills
Cultural awareness and emotional intelligence
Craven Cottage CC
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