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Job Summary
Duties:Curio Shop Operations:
Open and close the curio shop according to operational requirements.
Ensure the shop is clean, neat, well-organised, and fully presentable at all times.
Provide a warm, professional, and knowledgeable service to guests.
Assist guests with purchases and product information.
Ensure shelves and displays are well stocked, attractively arranged, and correctly priced.
Monitor stock levels and report low, damaged, or slow-moving stock.
Conduct regular stock counts and assist with stocktakes.
Receive, check, and unpack incoming stock.
Label and capture stock accurately.
Minimise stock losses through careful control and reporting of discrepancies.
Process sales accurately using the point-of-sale system.
Handle cash and card transactions responsibly and in line with company procedures.
Balance daily takings and complete required cash-up procedures.
Assist with product selection ideas and shop improvements to enhance guest experience and sales.
Administrative Duties:
Maintain accurate records of stock movement, sales, transfers, and supplier invoices.
Prepare basic daily, weekly, or monthly sales and stock reports when required.
Assist with ordering stock in line with approved budgets and operational needs.
Monitor spending and help ensure purchases remain within budget.
File and organise relevant curio shop documentation.
Duty Manager:
Act as Duty Manager on allocated shifts or when required.
Support smooth daily lodge operations and maintain service standards across departments.
Assist in supervising staff on duty and ensuring duties are carried out effectively.
Attend to guest queries, requests, and complaints in a professional and timely manner.
Report operational issues, maintenance concerns, or guest incidents to senior management.
Ensure health, safety, and company procedures are followed.
Assist with shift handovers and communicate important operational updates.
Requirements:
Previous experience in retail, hospitality, curio shop operations, or guest services preferred.
Previous supervisory or duty management experience would be advantageous.
Strong customer service skills.
Good administrative and organisational ability.
Basic stock control and cash handling experience.
Ability to work under pressure and manage multiple responsibilities.
Good communication skills in English; additional languages would be beneficial.
Honest, reliable, and well presented.
Computer literacy, especially with point-of-sale systems and basic reporting.
Willingness to work weekends, public holidays, and shifts as required.
Guest service excellence
Sales ability
Stock control
Attention to detail
Administration and reporting
Budget awareness
Teamwork
Problem-solving
Time management
Responsibility and accountability
Professional appearance and conduct
Non-smoker and Sober habits
Craven Cottage CC
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