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Job Summary
Duties:Managing inventory and ordering supplies from the stores as needed.
Responsible for overseeing any special events or private dining experiences for guests.
Food and Beverage Service:
Greet guests warmly, present menus, and take food and beverage orders accurately and efficiently.
Serve food and drinks promptly, ensuring accuracy in order delivery and adherence to service standards.
Prepare and serve alcoholic and non-alcoholic beverages, including cocktails, wines, beers, and soft drinks, according to recipes and guest preferences.
Set tables and conduct service according to the Standard Operating Procedures.
Conduct suite checks both AM and PM ensuring that the mini bars are restocked and that both the still and sparkling water are replenished.
Guest Interaction:
Interact with guests in a friendly and professional manner, providing recommendations, answering questions, and ensuring guest satisfaction throughout their stay.
Ensure that you know the dietary requirements or allergies of the guests you are serving.
Cleanliness and Hygiene:
Maintain cleanliness and hygiene standards in the dining areas, bar and lounge area including tables, chairs, and service stations, to uphold a welcoming and sanitary environment for guests.
Maintain personal hygiene
Team Collaboration:
Collaborate with kitchen and other lodge staff to ensure smooth coordination of food and beverage service.
Menu and Beverage Knowledge:
Familiarise yourself with menu items, ingredients, and beverage offerings to assist guests with selections, provide recommendations, and enhance their dining or drinking experience.
Requirements:
Previous experience in a similar role, preferably in a lodge or hospitality setting.
Excellent communication and interpersonal skills, with the ability to interact confidently and professionally with guests and colleagues.
Strong customer service orientation, with a focus on delivering exceptional guest experiences and building rapport with guests.
Ability to work effectively under pressure, multitask, and maintain composure during busy service periods.
Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by the Lodges operational needs.
Basic knowledge of food and beverage service techniques, including food handling, drink preparation, and service etiquette.
A genuine passion for hospitality and a dedication to providing exceptional service to guests.
A friendly and welcoming demeanour, always striving to exceed guest expectations and create memorable experiences.
Working in a dynamic and ever-changing environment like a safari lodge requires adaptability and resilience. Flexibility in handling unexpected challenges, able to think on your feet, and maintain composure under pressure to ensure smooth operations and guest satisfaction.
Attention to detail is crucial in maintaining high standards of cleanliness, presentation, and service.
Exhibit professionalism in all aspects of your role, from personal grooming to interactions with guests and staff, ensuring a polished and refined dining experience.
Craven Cottage CC
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