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Job Summary
Duties:Capture, amend, confirm, cancel, invoice and waitlist reservations according to established procedures.
Respond to email and telephone enquiries promptly, professionally and warmly.
Follow up on provisional bookings and identify opportunities to convert enquiries into confirmed reservations.
Maintain accurate knowledge of room rates, trade rates and the facilities and experiences offered by all five lodges.
Check upcoming reservations to ensure guest names, agent details, dates, rates and billing instructions are correct.
Obtain dietary requirements, transport arrangements, special requests and other necessary information before arrival.
Work closely with the Reservations Manager to maximise occupancy and identify upselling opportunities.
Ensure compliance with credit policies and reservation procedures.
Maintain effective communication with lodge teams and other departments.
Build strong relationships with guests, agents and tour operators.
Maintain organised reservation records and a professional working environment.
Stay informed about industry developments and identify opportunities to improve reservation processes.
Requirements:
Matric / Grade 12 certificate.
Hospitality, Hotel or Lodge Management qualification advantageous.
2–4 years’ reservations and front-of-house experience within the 5-star hospitality industry.
Working knowledge of Semper, Opera, Pan, ResRequest or similar reservation systems.
Good knowledge of Microsoft Office and Google platforms.
Fluent written and spoken English; an additional language advantageous.
Excellent guest relations, communication and interpersonal skills.
Strong numerical ability and commercial awareness.
A target-driven approach and confidence dealing with direct guests, agents and tour operators.
Excellent attention to detail, planning and time management skills.
Ability to work under pressure and meet tight deadlines.
Strong problem-solving skills, initiative and a positive team approach.
Valid Code 8 driver’s licence and own transport.
Working Hours:
Monday to Friday, 08:00–17:00, with after-hours work when required.
Emergency telephone duty one weekend per month.
Craven Cottage CC
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