KEY RETAIL (FMCG) ACCOUNT MANAGER KZN MIDLANDS Qualifications and Experience Any degree / diploma that can reflect studies supportive of Commercial activities Working knowledge in MS Office, in particular Excel. 5 years’ experience in an FMCG sales – 2 years in Key accounts Demonstrated Strong administration skills Valid Code B driver’s License
Relationship Management
Build relationships with the retail customer’s merchandising, supply chain, logistics and store operations teams. Represent the face of the business to the retail client and attend to customer requests, suggestions, concerns, and complaints. Manage communication between the internal teams and the relevant supply chain, finance, and operation teams on the retail customer’s side.
Manage communication between the internal teams and the relevant buying, supply chain, finance, and operation teams on the retail customer’s side.
identify and pursue further distribution and volume growth opportunities
to act as a frontline interface to the retail customer on all pricing, supply chain and distribution matters
to provide support, analysis and insights regarding potential portfolio and pricing optimization, supply chain initiatives
Account Management:
Conduct regular client reviews, reporting on key pricing, distribution and ranging measurables and targets
Share regular reports with the retail customer covering key service levels, KPI’s and joint targets
Ensure daily operational issues are channelled through relevant departments and resolved timeously
Business Development Leverage customer relationships to identify and motivate retail customers to expand their participation in the Company offering
Pragmatically grow Distribution for the Company in this channel
Grow product range pragmatically by account by region
Manage pricing execution in trade through cycle deals and deep cuts
Support promotional agenda by account
Manage admin with regard to new listings price changes
Demand Forecasting for sales channels
Manage returns to agreed levels by account
Support Sales lead in managing trade investment
Support the Warehouses with stock clearance customers and price offs.