<p>Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an <strong>Store Manager</strong> and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.</p><p style="text-align: left;"><strong>Key Responsibilities:</strong></p><p style="text-align: left;"><strong>Operational Management</strong></p><ul><li><p>Drive store performance to achieve and exceed sales targets.</p></li><li><p>Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.</p></li><li><p>Ensure consistent implementation of merchandising and marketing standards.</p></li><li><p>Attract and retain a strong and loyal customer base.</p></li></ul><p style="text-align: left;"><strong>Inventory Management</strong></p><ul><li><p>Oversee inventory controls and ensure effective stock management.</p></li><li><p>Monitor store performance in line with stock availability and customer demand.</p></li></ul><p style="text-align: left;"><strong>Customer Service</strong></p><ul><li><p>Ensure exceptional customer experiences that exceed expectations.</p></li><li><p>Review and act on Mystery Shopper reports and customer feedback.</p></li><li><p>Resolve product and service-related complaints quickly and effectively.</p></li><li><p>Lead by example in reinforcing a customer-first culture among staff.</p></li></ul><p style="text-align: left;"><strong>People Management</strong></p><ul><li><p>Train, develop and motivate staff to reach full potential.</p></li><li><p>Plan for succession and promote internal growth.</p></li><li><p>Manage performance consistently and fairly.</p></li><li><p>Foster a positive, engaging and productive working environment.</p></li></ul><p style="text-align: left;"><strong>Administration &amp; Compliance</strong></p><ul><li><p>Ensure strict adherence to company policies, systems, and procedures.</p></li><li><p>Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.</p></li></ul><p style="text-align: left;"><strong>What We’re Looking For:</strong></p><ul><li><p>Proven retail management experience</p></li><li><p>Strong leadership and people management skills</p></li><li><p>Excellent communication and organisational skills</p></li><li><p>Target and results-oriented mindset</p></li><li><p>Passion for customer service and retail excellence</p></li></ul><p style="text-align: left;"><strong>Working Hours:</strong> Retail hours, including weekends and public holidays</p>