Job Summary
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Job Purpose
This is a contract role for a call centre sales and service consultant based in the Johannesburg Metropolitan area. The consultant will be responsible for handling inbound and outbound calls,providing exceptional customer service,addressing client queries and facilitating sales processes.
Duties & Responsibilities
Daily tasks include:
Consulting with clients
Offering product information
Ensuring customer satisfaction
And achieving sales targets
The role requires on-site presence and collaboration with the sales and service teams to drive performance and growth
Skills and Competencies Required
● Knowledge of banking products and sales principles and methods.
● Proven track record in sales.
● Strong and interpersonal skills as well as objection handling skills.
● Excellent verbal and communication skills (Persuasive).
● Possess an ability to adapt and solve problems.
● Be responsible and accountable for target achievement.
● Have a winning attitude and willingness to grow within the organisation.
● Must have excellent timekeeping principles.
● Must have a team success mindset
Education & Training
Matric Certificate (Not the statement of results)
Clear Credit (ITC) Record
Clear Criminal Record
NQF 5 FAIS 120 credits (preferred)
Experience
● Proven Experience in Banking Environment 1-2years (Required)
● Fluent In English and Afrikaans (Advantage)
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