Supervisor: Quality Assurance - Outbound Sales Call Centre
Sector: Insurance
Location: Pretoria
Salary: R 252 000 p.a. (negotiable)
Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
Position Description: • Implement and monitor the QA process (Internal call centres QA) • Conduct call assessments • Reporting • Trend Reviews • Coach staff for QA/Performance improvement • Staff training
Requirements: • Matric • Qualification in Call Centre Management • RE 5 • RE 1 (advantage) • Recognised qualification recognised by FSB • 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) • 2 Years' Call centre Supervisory experience
External Sales Representative_Plumbing and Sanitary ware
Location: Pretoria
Salary: R7 000 plus commission
We are looking for an energetic, outgoing, positive and enthusiastic Sales Representative with the skill to canvass new and maintain and grow existing customers within the Plumbing and Sanitary ware industry. Our company is a wholesaler and sells Plumbing and Sanitary ware products to merchants or resellers.
Requirements:
Matric
Minimum 3-5years sales experience
Valid driver's license and reliable own transport
Clear credit and criminal record
Computer literate - Outlook, Word, Excel, PowerPoint etc
Must be willing to work under pressure
Must be hard working and self-motivated
Proven track record of meeting sales targets
Must be outgoing, enthusiastic and have high energy.
Ability to work without direct supervision.
Basic numerical ability including calculation of profit, margins and selling prices
Good presentation skills
Skills and Attributes
Excellent negotiating skills and strong persuasive manner
Entrepreneurial spirit
Innovative
Excellent communication skills - written and verbal (English)
Must be presentable
Friendly and approachable
Energetic and capable of working independently
Detail orientated
Customer service and detail orientated
Your duties will include but not limited to:
Aggressively target potential customers and ensure sales targets are met
Aggressive weekly cold calling and canvassing
Seek out and target new customers and new sales opportunities
Presenting and selling company products to potential clients - primary duty is to interest prospective customers in the products and close the deal
Develop a clear understanding of competitors, their priorities and their competitive strengths
Servicing of existing customers including growth on these existing accounts.
Cost control
Prepare accurate quotations an supporting documentation
Processing of orders
Keep in touch and follow up with existing and prospective customers to see if they have any additional needs or concerns
Assist customers with store layouts and merchandising
Provide feedback to the head office regarding customer requirements and competitor behaviour
Understand that business is built on customer satisfaction and devote yourself to guaranteeing this.
Determine each customer's needs by means of a full needs analysis and tailor our products/services to meet these needs
Complete all office administration efficiently
Weekly an monthly sales reports
Liaise with all necessary parties e.g. finance, operations, internal sales logistics etc. to ensure a smooth and successful service implementation
Ensure the sales process is completed from start to finish
Actively take part in communication campaigns, marketing and advertising initiatives and trade shows
Evaluate the success of marketing campaigns by customer
Attend sales meetings at the head office when required
Prepare a sales budget
Adhere to all company policies, procedures and relevant legislation.
Description: • Successfully manage customer enquiries / sales. • Adhere to all company policies and procedures. • Adhere to the firearms control act. • Assist with the upkeep, merchandising and other stock related duties as daily stock takes of the sales area or department. • Regular feedback to customers. • Weekly feedback to sales manager regarding outstanding sales orders, backorders and special orders. • Maintaining a good sales performance and achieving sales targets set by management.
Behavioural Competencies: • Proven sales track record. • Balanced and mature behavioural profile. • Energetic/self-motivated and goal oriented. • Ability to work under pressure and put in extra efforts to meet tight deadlines. • Strong customer orientation skills. • Excellent verbal and written communication ability. • Ability to identify and resolve problems timeously and accurately. • A passion for the industry and product. • Willing to share knowledge and passion with customers.
Minimum Requirements: • Experience/knowledge of firearm trade and outdoor industry. • MUST SPEAK AFRIKAANS • Competency to Trade. (for positions that require will be an advantage) • Knowledgeable about the Firearms Control Act. • Matric. • Great general knowledge pertaining to the firearms industry regarding ballistics, optics, hunting or sport shooting.
Our client in the insurance industry is looking for Call Centre Agents to do direct marketing.
Responsibilities:
1. Market products and achieve sales target (TCF) • Sell policies (in and out bound) • Apply product knowledge • Capture policy on system • Attend to client queries • Process amendments on policies • Responsible for own policy retention
2. Fit and Proper Requirements • Adhere and comply to FSB board notice in terms of FAIS
Requirements:
Formal Education • Matric • Call Centre Certificate
Technical/ Legal Certification • RE 5 (Advantage) • Registration as an Employee Representative (Advantage) • Recognized qualification as per FSB (Advantage)
Experience • 1 Years' Experience as a call centre agent (outbound) • Insurance Industry
Please send Updated CV, Qualifications and last payslip to hilda@aaaa.co.za
Our client in the insurance industry is looking for Call Centre Agents to do direct marketing.
Responsibilities:
1. Market products and achieve sales target (TCF) • Sell policies (in and out bound) • Apply product knowledge • Capture policy on system • Attend to client queries • Process amendments on policies • Responsible for own policy retention
2. Fit and Proper Requirements • Adhere and comply to FSB board notice in terms of FAIS
Requirements:
Formal Education • Matric • Call Centre Certificate
Technical/ Legal Certification • RE 5 (Advantage) • Registration as an Employee Representative (Advantage) • Recognized qualification as per FSB (Advantage)
Experience • 1 Years' Experience as a call centre agent (outbound) • Insurance Industry
Please send Updated CV, Qualifications and last payslip to adminb@aaaa.co.za
Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent.
Key responsibilities
To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses or private individuals by phone
Deliver prepared sales scripts to persuade potential customers to avail of Copy Center services and product
Describe services and products
Respond to questions
Identify and overcome objections
Take the customer through the sales process
Obtain customer information
Obtain possible customer leads
Maintain customer/potential customer data bases
Follow up on initial contacts
Capturing all customer interactions whether from telephonic or email on the CRM system
Requirements
Matric/ Diploma
Understanding of contact center environment and technology
2-3 years previous experience in a Call Centre environment in telesales with a proven track record in sales
Preferably have a similar background or in a Copy Center environment
Our client in the Telecommunication industry is looking for an Internal Sales Specialist.
Key responsibilities • Preparation of uploading files and uploading these files daily • Assist with general queries • Assist within the Sales Department when there is overflow and short staff • Tracking orders through the system to delivery • Weekly pipeline reporting • Ability to understand the process from "supplier to customer" • Assist in resolving daily supply issues and reporting to Management • Willingness to convey key feedback from customers internally • Producing of letters, memos, reports, spreadsheets • Filing • General administration for the sales team • Preparation of quotes and submissions with required documentation
Requirements • Matric • Good verbal and written communication skills • Proficient on Microsoft Office (Outlook, Word, Excel) • Ability to work under pressure • Must be fluent in Afrikaans • Good time management skills • Good planning skills • Strong attention to detail • Knowledge of IT • Understanding of IT technology (Dell, HP, VMWare etc.)
Our client in the Telecommunications industry is looking for an Internal Sales Specialist.
Key responsibilities • Preparation of uploading files and uploading these files daily • Assist with general queries • Assist within the Sales Department when there is overflow and short staff • Tracking orders through the system to delivery • Weekly pipeline reporting • Ability to understand the process from "supplier to customer" • Assist in resolving daily supply issues and reporting to Management • Willingness to convey key feedback from customers internally • Producing of letters, memos, reports, spreadsheets • Filing • General administration for the sales team • Preparation of quotes and submissions with required documentation
Requirements • Matric • Good verbal and written communication skills • Proficient on Microsoft Office (Outlook, Word, Excel) • Ability to work under pressure • Must be fluent in Afrikaans • Good time management skills • Good planning skills • Strong attention to detail • Knowledge of IT • Understanding of IT technology (Dell, HP, VMWare etc.)
Our client in the Telecommunications industry is looking for an Internal Sales Specialist.
Key responsibilities • Preparation of uploading files and uploading these files daily • Assist with general queries • Assist within the Sales Department when there is overflow and short staff • Tracking orders through the system to delivery • Weekly pipeline reporting • Ability to understand the process from "supplier to customer" • Assist in resolving daily supply issues and reporting to Management • Willingness to convey key feedback from customers internally • Producing of letters, memos, reports, spreadsheets • Filing • General administration for the sales team • Preparation of quotes and submissions with required documentation
Requirements • Matric • Good verbal and written communication skills • Proficient on Microsoft Office (Outlook, Word, Excel) • Ability to work under pressure • Must be fluent in Afrikaans • Good time management skills • Good planning skills • Strong attention to detail • Knowledge of IT • Understanding of IT technology (Dell, HP, VMWare etc.)
Pretoria Internal Sales Specialist (Telecommunications) Market Related
Internal Sales Specialist (Telecommunications)
Location: Pretoria
Our client in the Telecommunications industry is looking for an Internal Sales Specialist.
Key responsibilities • Preparation of uploading files and uploading these files daily • Assist with general queries • Assist within the Sales Department when there is overflow and short staff • Tracking orders through the system to delivery • Weekly pipeline reporting • Ability to understand the process from "supplier to customer" • Assist in resolving daily supply issues and reporting to Management • Willingness to convey key feedback from customers internally • Producing of letters, memos, reports, spreadsheets • Filing • General administration for the sales team • Preparation of quotes and submissions with required documentation
Requirements • Matric • Good verbal and written communication skills • Proficient on Microsoft Office (Outlook, Word, Excel) • Ability to work under pressure • Must be fluent in Afrikaans • Good time management skills • Good planning skills • Strong attention to detail • Knowledge of IT • Understanding of IT technology (Dell, HP, VMWare etc.)
Our client in the Digital Printing industry is looking for a Centre Sales & Production Assistant, temporary to permanent.
Key responsibilities • Provide sales service in store on copy center orders, passport id, etc. • Give advice and guidance on product selection to customers. • Answer queries from customers. • Reach sales targets. • Keep the store tidy and clean.
Requirements • Matric • All copy center duties which include printing, scanning, binding, laminating, gift range and photographic experience would be advantageous. • At least 3 years sale experience • Machine operating knowledge -copiers and large format printers • Must be computer and internet literate
Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
Job Specification:
Promote company's leading brand of products to customers visiting the stores. Assist customers in store. Provide sales service in store on copy centre, orders, passport id, etc. Demo all products from a photo book to a camera. Reach sales targets. Welcome and greet customers and ask questions to determine their needs. Advise customers by providing information on products. Answer queries from customers. Report discrepancies and problems to the Retail Sales Manager. Give advice and guidance on product selection to customers. Deal with customer refunds. Keep the store tidy and clean. Keep up to date with special promotions and put up displays. Promoting on -going sales, and ensuring that customers are familiar with exchange policies.
Requirements:
We require people with at least 3 years sale experience A working knowledge of either Copy Centre, printing or photographic. Must be computer and internet literate.
Please send Updated CV, Qualifications and last payslip to teli@aaaa.co.za
Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent.
Key responsibilities • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses or private individuals by phone • Deliver prepared sales scripts to persuade potential customers to avail of Copy Center services and product • Describe services and products • Respond to questions • Identify and overcome objections • Take the customer through the sales process • Obtain customer information • Obtain possible customer leads • Maintain customer/potential customer data bases • Follow up on initial contacts • Capturing all customer interactions whether from telephonic or email on the CRM system
Requirements • Matric/ Diploma • Understanding of contact center environment and technology • 2-3 years previous experience in a Call Centre environment in telesales with a proven track record in sales • Preferably have a similar background or in a Copy Center environment • Fully bilingual in English and Afrikaans • Computer literacy
Our client in the Insurance industry is looking for a Clerk: Marketing Sales Administration.
Key responsibilities
1. Comply with FAIS Regulation • Comply with Marketing Sales Administration manual in accordance with legislative, industry and regulatory body requirements • Screen and select candidates effectively and efficiently • Comply with FIT and Proper requirements for new recruitments • Update appointments and terminations on the FSB list within required time frame • Conduct yearly accreditations on products, legislations, code of conduct and FIT and Proper status • Maintain record keeping (scanning and filing system) on all intermediaries
2. Assist with validation on appointments of Representatives • Assist pre-approvals of new appointments (Criminal, ITC, Fit & Proper Requirements & FSB Register) of representatives • Scan and save contracts and code of conducts of representatives on server • Update in-house systems
3. Comply with Supervision Processes • Compile and distribute welcome pack, supervision files to Sales team
4. Provide support to Sales Team • Liaise with various departments to support Sales Team on processes and procedures • Distribute of business guides and marketing material to Sales Team • Monitor sales activities according to FAIS bi-yearly
Requirements • Matric • RE5 • 120 Credits on NQF Wealth Management • 1 years' experience in Sales • 1 years' experience in Sales Administration
Our client in the Telecommunications industry is looking for an AV Sales Representative.
Key responsibilities • Sales Planning & Execution
o Develop and maintain a tactical sales plan including, Sales Pipeline for Small and Medium sized Enterprises across Private & Public sector
o Conduct customer needs analysis and review of existing services/ providers to formulate a Customer Value Proposition
o Development of customer specific proposals in collaboration with the Company's Solution Architects
o Implement tactical sales plan across target markets through Go-To-Market of the Company's Telco Division's and Unified Comms Division's products and services
o Update sales reports and sell out data
o Responsible for a sales targets set by Management
o Maintain existing and new sales certification requirements by suppliers. • Revenue & Margin Generation
o Maintain and grow and retain the current Company client base for voice, data and unified communications
o Responsible for the development of "new" business and strategic accounts
o Drive sales of the Company's UC & Telco Division's products and services specifically LAN deployment, VoIP and UC
o Ensure achievement of revenue and gross margin targets as set by Management.
Requirements • Minimum 5 year's proven experience with VoIP, Networks and UC Selling. • Must have technical knowledge and background, as well as sales experience • Must have proven experience in AV sales within government sector and/or corporate sector • VC knowledge/experience bonus. • Senior Certificate (essential) • Must be presentable - candidate will have to meet with CEO's, CIO's and CFO's of current and prospective clients • Communication skills (read, write and speak) very important • Must be a "hunter" - able to source new business • Continuous skill improvement and self-development • Adhere to company processes • Microsoft Office Suite • Strong interpersonal skills (with customers, suppliers and team members) • Perform well under pressure
Our client, an original designer and manufacturer of the hand held 40mm Multiple Grenade Launcher weapon systems, is looking for an Arabic Marketer.
Requirements • Matric • Valid Driver's License with own transport • Manufacture, Developer and Supplier of defense and security • Must have graduated in BCOM in Management • Sell and market to local and International markets • Must be willing to go overseas and meet with their contacts and following up processes telling them about new products etc. (it is all about making new contacts and building relationships between the person in charge). • Must be well spoken confident and willing to travel and be enthusiastic. • Must speak Arabic. • Must have studied or currently studying through the following Universities: UNW, UNP and UNS
Our client in the Firearms and Outdoor industry is looking for a Sales Consultant.
Key responsibilities • Successfully manage customer enquiries / sales. • Adhere to all company policies and procedures. • Adhere to the firearms control act. • Assist with the upkeep, merchandising and other stock related duties as daily stock takes of the sales area or department. • Regular feedback to customers. • Weekly feedback to sales manager regarding outstanding sales orders, backorders and special orders. • Maintaining a good sales performance and achieving sales targets set by management.
Requirements
Behavioral Competencies: • Proven sales track record. • Balanced and mature behavioral profile. • Energetic/self-motivated and goal oriented. • Ability to work under pressure and put in extra efforts to meet tight deadlines. • Strong customer orientation skills. • Excellent verbal and written communication ability. • Ability to identify and resolve problems timeously and accurately. • A passion for the industry and product. • Willing to share knowledge and passion with customers.
Definite Requirements: • 2 - 3 Years' experience/knowledge of firearm trade and outdoor industry. • 2-3 Years previous sales experience within a hunting, clothing or outdoor shop selling hunting and outdoor clothing. • MUST SPEAK AFRIKAANS • Competency to Trade. • Knowledgeable about the Firearms Control Act.