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Job Summary
Key Focus of the Role
You will take ownership of strategic customer relationships, drive high-level commercial deals, and identify opportunities for growth through innovation, market insights, and effective account management. This role requires a balance of strategic thinking, relationship management, and operational execution.
Key Responsibilities
- Build and manage strong relationships with key strategic customers, acting as the main point of contact
- Drive customer growth through effective account management, upselling, and new business development
- Monitor market trends, pricing, and customer performance metrics to inform commercial decisions
- Manage and grow the sales pipeline, promoting innovative packaging solutions
- Negotiate and administer contracts, including pricing, rebates, and SLAs
- Oversee account performance, including forecasting, stock, debtors, and overall profitability
- Collaborate cross-functionally on stock management, cost-saving initiatives, and operational improvements
- Conduct regular customer reviews and ensure alignment with business objectives
Requirements
- Bachelor’s Degree (NQF 7)
- 5–10 years’ experience in a demanding manufacturing environment
- Minimum 5 years’ experience in a senior customer management role
- Proven track record in key account management and commercial deal-making
- Valid driver’s licence and own reliable vehicle
- Strong communication and interpersonal skills, with the ability to engage at all levels
- Excellent organisational and time management abilities
- Strong analytical, problem-solving, and negotiation skills
- Self-motivated, goal-oriented, and able to lead and mentor a team
- Solid understanding of B2B environments and key customer dynamics
- Ability to analyse sales data and translate insights into actionable strategies
- Experience within the packaging industry is advantageous
Sandi Crowther Recruitment
Recruiter
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