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Job Summary
Sales Trainer | Luxury Lodge Group | Cape Town
Kendrick Recruitment is currently seeking an experienced and dynamic Sales Trainer for a luxury lodge group based in Cape Town. This live-out role is ideal for a passionate training professional with a strong background in luxury travel sales and a proven ability to design and deliver impactful training programmes across sales and operations teams.
Salary: R45,000 (Live-Out)
• Design and deliver comprehensive training programmes for Sales and Operations teams
• Conduct regular training needs analyses and identify skills gaps in collaboration with HR and the Performance & Development Manager
• Facilitate onboarding training for new employees and ongoing training for existing staff
• Develop and implement remedial training plans tailored to individual performance needs
• Continuously assess and improve training content, delivery methods and effectiveness
• Formalise, design and maintain all training materials across various formats
• Work towards the digitisation of training materials, including video content
• Monitor team training progress and ensure knowledge standards are consistently met
• Collaborate closely with Sales Directors, Operations Managers and internal stakeholders
Training Content Areas
• Systems training (CRM systems, internal booking systems, communication platforms and payment systems)
• Sales and operational processes, including enquiry handling, confirmations and audits
• Client experience and service delivery standards
• Travel documentation, supplier coordination and itinerary management
• Destination and product training with a focus on luxury safari experiences
• End-to-end sales process from enquiry to confirmation
Requirements
• Minimum 4 years’ experience as a Travel Consultant in a B2C environment working with inbound international travellers (essential)
• Minimum 2 years’ experience in a Training Manager or Facilitator role within a travel environment (advantageous)
• Expert knowledge of East Africa and strong knowledge of Southern Africa destinations
• In-depth understanding of luxury safari products, accommodation and transport logistics
• Strong working knowledge of CRM systems (HubSpot preferred)
• Understanding of training methodologies and facilitation techniques
• Experience designing training programmes and materials
Skills & Attributes
• Strong ability to transfer knowledge effectively
• Excellent presentation and facilitation skills
• Strong interpersonal and communication abilities
• Highly organised with strong planning skills
• Adaptable and responsive to changing training needs
• Passion for learning, development and people growth
• Team player with a proactive and solutions-driven mindset
• Ability to deliver a high standard of service to internal stakeholders
Package & Benefits
• Live-out position based in Cape Town
• Opportunity to work within a leading luxury travel environment
• Ongoing training and development opportunities
Additional Information
• Commitment to diversity and inclusion, with all suitably qualified candidates encouraged to apply
• Strong alignment with company values including service excellence, teamwork and continuous improvement
Kendrick Recruitment
Recruiter
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