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Job Summary
Duties:FOH Operations & Member Experience:
Oversee all FOH outlets ensuring consistency in service, quality, and presentation
Manage daily operations across all outlets and public areas
Develop and implement service SOPs for consistency across all outlets
Manage member / guest complaints effectively, turning challenges into opportunities
Maintain a comprehensive understanding of the member and guest journey
Staff Management & Development:
Lead, schedule, and evaluate FOH staff
Provide ongoing training, mentorship, and professional development for FOH staff
Enforce grooming, uniform, and presentation standards always
Drive a culture of accountability, positivity, and teamwork
Monitor staff time & attendance via ERS Biometric system
Beverage & Retail Oversight:
Manage bar operations and beverage service standards across all outlets
Develop beverage menus, promotions, and upselling strategies
Ensure proper stock control, FIFO rotation, and storage practices
Oversee retail shop operations including product selection, merchandising, and sales targets
Build strong supplier relationships for beverages and retail products
Financial & Administrative Oversight:
Develop and manage FOH departmental budgets with annual forecasting
Ensure an overall gross profit percentage is consistently achieved
Implement stringent stocktaking and inventory controls on a monthly basis
Provide accurate and timely financial reporting to GM / Financial Manager
Events, Functions & Member Engagement:
Plan, coordinate, and execute FOH service for club events, functions, and corporate bookings
Create packages, promotions, and beverage pairings to enhance member experience
Oversee service standards during golf days, tournaments, and special functions
Health, Safety & Compliance:
Ensure compliance with the Occupational Health & Safety Act for all FOH operations
Maintain hygiene, cleanliness, and safety standards across all outlets
Work jointly with the Executive Chef to align practices with HACCP standards
Requirements:
Relevant tertiary qualification in Hospitality Management, F&B Management, or equivalent
Minimum 5 years' experience in a senior F&B or FOH management role
Experience in a country club, hotel, or similar premium hospitality environment preferred
Proven track record of managing multi-outlet F&B operations
Strong leadership, people management, and team development skills
Excellent financial acumen with demonstrated ability to manage budgets and achieve GP targets
Exceptional communication and interpersonal skills
High attention to detail and commitment to service excellence
Proficient in POS and stock management systems
Sound knowledge of South African labour law and OHS compliance
Ability to thrive in a fast-paced, member-focused environment
Craven Cottage CC
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