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Job Summary
Duties:Manage day-to-day administration including schedules, timesheets, rosters, and staff documentation.
Maintain and update SOPs, compliance files, and audit preparation documents.
Support procurement processes, including supplier communication and purchase order management.
Assist with data capture, stock control documentation, and supplier invoicing support.
Coordinate communication between departments and prepare meeting minutes.
Support HR processes such as onboarding, training documentation, and leave administration.
Assist managers with report preparation, dashboards, and incident log updates.
Support guest communication, booking confirmations, and event administration as needed.
Keeping accurate, accessible and up-to-date administrative records.
Efficient and timely completion of operational administrative tasks.
Improved internal communication flow and follow-up.
Effective support during audits, operational reviews and compliance checks.
Requirements:
Grade 12
At least 3+ years’ experience in a similar position within the hospitality industry
Strong administrative and organisational skills with high attention to detail.
Data accuracy and proficiency in MS Office, Google Workspace and hospitality systems.
Excellent written and verbal communication skills.
Ability to multitask and manage competing priorities in a dynamic environment.
Proactive problem-solving mindset with a calm, service-oriented approach.
A degree in Hospitality, Office Management, or a related field (advantageous).
Familiarity with systems such as Opera, Dine plan, and Teams is beneficial.
Craven Cottage CC
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