The role will include but not be limited to facilitating training classes on new and existing products and services, designing solutions incorporating a variety of learning products, developing call centers' education materials, such as digital presentations, how-to manuals and developing and managing the training budget.
Academic qualification in Public Relations/Call Centre or related fields with a coaching certification with industry registration
Two - three years’ relevant call center training/teaching environment or industry/business experience
Computer literacy (MS Excel and MS Word)
Excellent communication skills (written and verbal
Professional qualification in Education (Degree/Diploma) or relevant qualification with a minimum of REQV 13 will be an added advantage