Our client in the Media and Printing industry is looking to hire a Client Care Consultant.
Responsibilities • To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience • Ensure all operational protocols are always adhered to. • Identifying opportunities to improve the service process and customer experience. • Handle challenging customers in a highly pressurized environment. • Ensure SLA, ring time and abandoned rate within agreed norms. • Capturing all customer interactions whether from email or telephonic on the Company CRM system
Requirements and Experience • Matric/ Diploma • 2-3 years previous experience in a Call Centre environment in sales or on-line support • Understanding of contact centre environment and technology • Preferably have a similar background such as Company or photography in general.
Skills • Fully bilingual in English and Afrikaans in both verbal and written communication. • Computer literate • Conflict management • Quality & customer focused. • Influencing and persuading • Overcoming objections and be assertive • Team player & can work independently.