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Client Care Consultant

Pretoria

19 May 2022

Recruiter AtripleA recruitment & temps

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Client Care Consultant

AtripleA recruitment & temps Thursday, 19 May 2022 20

Sales/Marketing - Client Services/Sales Support

Pretoria

FULL TIME

Job Specification
Company
Reference Number NDk4

Job Summary

Pretoria
Client Care Consultant
7000

Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.

Job Specification:

To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
Ensure all operational protocols are adhered to at all times
Identifying opportunities to improve the service process and customer experience
Handle challenging customers in a highly pressurized environment
Ensure SLA, ring time and abandoned rate within agreed norms
Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system

Requirements:

Fully bilingual in English and Afrikaans in both verbal and written communication.
Computer literate
Conflict management
Quality & customer focused
Influencing and persuading
Overcoming objections and be assertive
Team player & can work independently
2-3 years previous experience in a Call Centre environment in sales or on-line support
Understanding of contact centre environment and technology
Preferably have a similar background such as copy centre or photography in general.
• Matric/ Diploma

Please send Updated CV, Qualifications and last payslip to teli@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

Posted 2020-06-30

AtripleA recruitment & temps

Recruiter

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1 Client Services/Sales Support jobs in Pretoria on Job Mail

Client Care Consultant

Job Summary

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