1 Client Services/Sales Support jobs in Pretoria on Job Mail

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Client Care Consultant (Digital & Printing)

Pretoria

25 May 2022

Recruiter AtripleA recruitment & temps

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Client Care Consultant (Digital & Printing)

AtripleA recruitment & temps Wednesday, 25 May 2022 37

Sales/Marketing - Client Services/Sales Support

Pretoria

FULL TIME

Job Specification
Company
Reference Number MjE2

Job Summary

Pretoria
Permanent
R8 000

Client Care Consultant

Location: Pretoria

Salary: R8 000

Job Description:
• To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
• Ensure all operational protocols are adhered to at all times
• Identifying opportunities to improve the service process and customer experience
• Handle challenging customers in a highly pressurized environment
• Ensure SLA, ring time and abandoned rate within agreed norms
• Capturing all customer interactions whether from email or telephonic on the CRM system

Educational Requirements:
• Matric/ Diploma

Experience:
• 2-3 years previous experience in a Call Centre environment in sales or on-line support
• Understanding of contact centre environment and technology
• Preferably have a similar background in media or photography in general.

Skills:
• Fully bilingual in English and Afrikaans in both verbal and written communication.
• Computer literate
• Conflict management
• Quality & customer focused
• Influencing and persuading
• Overcoming objections and be assertive
• Team player & can work independently

Working Hours:
• Alternating weekly shift: 8:00 -17:00 and 8:00 -18:00
• Alternating Saturdays: 8:00 - 14:00.
• No Sundays or public holidays

Send your CV and latest pay slip to cathy@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

Posted 2017-11-29

AtripleA recruitment & temps

Recruiter

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1 Client Services/Sales Support jobs in Pretoria on Job Mail

Client Care Consultant (Digital & Printing)

Job Summary

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