Duties and Responsibilities:

Administrative Support
* Managing incoming and outgoing correspondence (emails, phone calls, memos).
* Maintaining filing systems (digital and physical).
* Preparing reports, letters, notices, and documentation for management.
* Updating store documentation such as price lists, policies, and procedural manuals.
* Handling travel arrangements, meeting bookings, and office calendars.

Financial & Cash Office Duties
* Processing invoices, purchase orders, and supplier statements.
* Reconciling daily cash-ups, till variances, and banking.
* Monitoring expenses and maintaining petty cash.
* Assisting with month-end reporting.
* Supporting stock control teams with documentation.

HR & Staff Support
* Assisting with onboarding of new staff (forms, induction documents).
* Maintaining employee files and attendance registers.
* Preparing schedules and distributing rosters.
* Assisting payroll with timesheets, leave forms, and HR queries.
* Coordinating training sessions and compliance requirements.

Stock & Inventory Administration
* Capturing stock transfers, GRNs (goods received notes), and RTVs (returns to vendor).
* Monitoring stock levels for stationery, packaging, and office supplies.
* Filing supplier invoices and delivery notes.
* Supporting annual and quarterly stock-take preparation and documentation.

Customer & Store Support
* Assisting customers with administrative queries (refund documentation, loyalty program issues).
* Supporting floor staff and management with paperwork and system queries.
* Helping manage customer complaints logs for follow-up.

Systems & Compliance
* Using point-of-sale (POS), ERP, or retail management systems (e.g., Pastel, SAP, Sage).
* Ensuring compliance with company procedures and retail regulations.
* Preparing audit documentation when required.
* Monitoring store licenses, permits, and safety documents.

Office Coordination
* Maintaining cleanliness and organization of the admin office.
* Coordinating deliveries with suppliers and logistics partners.
* Ensuring printers, computers, and office equipment are functional.

Management Support
* Preparing performance dashboards and store KPIs.
* Assisting store managers with operational planning.
* Coordinating communication between head office and store teams.

Communication will be limited to short listed candidates.
No Cv's will be accepted on WhatsApp or email.