Our Organization is hiring Call Center Representatives to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers.
You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.
Core Functions:
Manage inbound and outbound customer calls in a timely manner
Identify customers’ needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to upsell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
Requirements:
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
*Training is available
Tel: 087 510 7579
Cell: 071 0242 954