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Customer Care Consultant
Destiny Call Centre Wednesday, 21 January 2026 4
On-site
Job Summary
Position Title: Customer Care Consultant Department: Contact Centre Reports To: Contact Centre Supervisor / Manager Location: Midrand Purpose of the Role The Customer Care Consultant serves as the first point of contact for clients in the insurance contact centre. The role is responsible for handling inbound and outbound calls, providing accurate information on products and policies, resolving queries efficiently, processing client requests, and ensuring superior customer service that drives client satisfaction, retention, and compliance with industry regulations. Key Responsibilities Customer Service & Support • Answer inbound calls and respond to customer queries in a professional and courteous manner. • Make outbound calls to follow up on leads, client requests, or premium collections. • Provide information on insurance products, policies, premiums, claims, and benefits. • Ensure resolution of client queries at first contact or escalate appropriately. • Capture and update accurate client details on the CRM system. • Guide customers through processes such as policy applications, claims, debit orders, or policy changes. Policy Administration • Process alterations to policies including beneficiary changes, contact details, and payment information. • Assist customers with policy quotations, renewals, cancellations, and reinstatements. • Ensure all documentation and client records are complete and compliant.Error!
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