1 Call Centre jobs in Johannesburg North on Job Mail

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Senior Call Centre Manager - Urgently Required

Basic + Commission

PER MONTH

Johannesburg North

10 May 2022

Employer The Blutrain Group

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Senior Call Centre Manager - Urgently Required

The Blutrain Group Tuesday, 10 May 2022 16

Sales/Marketing - Call Centre

Johannesburg North

FULL TIME

R25 000,00 - R35 000,00 (PER MONTH)
Basic + Commission

Job Specification

Job Summary

Job Brief : We are looking for a skilled Outbound Call Center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. Responsibilities • Develop objectives for the call centre’s day-to-day activities • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) • Collect and analyse call-centre statistics (sales) • Monitor and improve ordering, telephone handling and other procedures • Evaluate performance with key metrics (accuracy, call-waiting time etc.) • Prepare reports for different departments or upper management Requirements • Proven experience as call centre manager in a sales background • Knowledge of performance evaluation • Solid understanding of reporting and budgeting procedures • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) • Proficient in MS Office and call centre equipment/software programs • Outstanding communication and interpersonal skills • Excellent organizational and leadership skills with a problem-solving ability • Positive and patient • Matric or Degree in a relevant field

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1 Call Centre jobs in Johannesburg North on Job Mail

Senior Call Centre Manager - Urgently Required

Job Summary

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