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Job Summary
Duties:Design and preparation of travel itineraries in Southern Africa for FIT Clients based on the very best services that fit the clients brief, budget, needs and capabilities.
Design and cost of Leisure Travel programmes
Ensure that the entire process which includes client brief, itinerary design, booking implementation, accounting and execution of each itinerary are in accordance with the company’s policies and procedures.
Correspond via e-mail and telephonically with clients regards the programmes offered and deal with any questions, information required, obstacles and special requirements timeously.
Encourage clients to send their enquiries to enable the opportunity to quote a suitable programme thus increasing tourism into Southern Africa.
On confirmation, makes all bookings, plan and execution of travel programmes.
Invoicing of client travel programme.
Contact suppliers and liaise with them during the planning stages and execution of the itinerary.
Manage workload efficiently and prioritise urgent requests.
Manage proposal response time and assist where necessary.
Offer assistance and support to colleagues.
Implement and maintain smart quoting.
Practice clear, concise and effective communication with clients
Find a solution and take immediate action on any issues, client complaints, staff requirements keeping colleagues informed in a structured and timeous manner.
Requirements:
Diploma or degree in Tourism, Hotel Management or Events Management
At least 5 years’ working experience within the travel industry or similar environment with minimum 3 years as a consultant.
Extensive Travel and Tourism Knowledge of Southern African Destinations: South Africa, Botswana, Zambia, Zimbabwe, Mozambique
Working knowledge of the Leisure Travel Industry
Advanced knowledge of Word, Excel, PowerPoint and proven track record in use thereof
Knowledge of the Travel writing programmes: Tourplan, WETU
Experience in the planning and execution of FIT Travel Programmes
Craven Cottage CC
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